Business Analyst - Enterprise Applications

Samsonite Latinoamérica; Mansfield (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Development opportunities

Diverse and inclusive culture

Supportive work environment

Job summary

Samsonite Latinoamérica is looking for a Business Analyst in Mansfield, Massachusetts, to be the Subject Matter Expert on various applications, including Jira and DocuWare. The role includes supporting IT and Business stakeholders and requires experience in requirements gathering and applications administration. This hybrid position allows for four days on-site and one day remote. Candidates should have a Bachelor’s degree in Computer Science or a related field and at least two years of SQL experience.

Qualifications

• 2+ years of SQL experience; ability to read queries.
• Demonstrated experience in applications administration.
• Strong communication skills across diverse teams.

Responsibilities

• Serve as primary analyst for Jira, Concur, and DocuWare.
• Facilitate discovery sessions and document business processes.
• Develop test plans and support UAT and regression testing.

Skills

SQL experience

Requirements gathering

Incident/request management

Interpersonal communication

Proficiency in Microsoft Office Suite

Applications administration

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira

Concur

DocuWare

Microsoft Office Suite

Visio

Job description

Your Role At Samsonite

The Business Analyst is responsible for self‑directing and proactively developing competency as the Subject Matter Expert (SME) on a wide variety of business applications. This includes our document management tool, expense management tool, Digital Asset Management (DAM) and Product Information Management (PIM) tool, and project and ticket management tool. This role will support both IT and Business stakeholders and must provide adequate depth of knowledge within the technology group to reduce redundancy across all applications and to maintain regulatory requirements relevant to the assigned business area or application. This is a hybrid role: we work on site four days and remotely one day a week.

• Application ownership & support: Serve as the primary analyst for Jira, Concur, and DocuWare, and provide basic end‑user and administrative support for other applications. Triage issues, resolve or route incidents/requests, and communicate status and expected resolution times.
• Requirements & process analysis: Facilitate discovery sessions; document current/future‑state processes, business requirements, use cases, functional specifications, and acceptance criteria.
• Configuration & enhancement delivery: Translate requirements into application configurations and enhancement requests; coordinate development/configuration, testing, and deployment activities following change control practices.
• User access & security: Administer roles/permissions; partner with IT/security to support audits, access reviews, and data retention requirements.
• Testing & release management: Develop test plans and scripts; support UAT, defect triage, and regression testing; document release notes and user impacts.
• Documentation & knowledge management: Maintain system documentation (configurations, workflows, integrations), SOPs, training materials, and knowledge articles; ensure process and system changes are recorded and communicated.
• Training & enablement: Provide user training and office hours; create quick reference guides and how‑to materials; promote adoption of standard processes and self‑service resources.
• Reporting & metrics: Build and maintain dashboards/reports to provide visibility into performance, usage, and bottlenecks.
• Vendor & stakeholder management: Manage vendor support cases, upgrades, and maintenance windows; coordinate with Finance, Operations, and other business units to prioritize work and align roadmaps.
• Integration & data flows (as applicable): Assist in defining and supporting integrations between applications and adjacent systems; validate data mappings and assist with troubleshooting integration issues.

We're Excited If You Have

• Bachelor’s degree in Computer Science or a related field preferred; or equivalent practical experience.
• 2+ years of SQL experience and the ability to read queries, but not necessarily write them.
• Intermediate proficiency in Microsoft Office Suite; Visio experience is a plus.
• 2+ years of experience as liaison with end‑user groups and technical support teams.
• Demonstrated experience in applications administration.
• Experience gathering requirements and documenting processes (process maps, user stories, functional requirements, acceptance criteria).
• Highly experienced with BA artifacts and tools such as swim‑lane diagrams, flow charts, data entity diagrams, systems entity diagrams, data model diagrams, risk assessment and quantification.
• Solid working knowledge of incident/request management, change management, and SDLC/Agile practices.
• Successful completion of small to medium‑scale projects with minimum supervision.
• Strong communication skills across diverse teams and locations to manage expectations clearly.
• Experience with Functional Requirements Definition Document (FRD) or Technical Requirements Definition Document (TRD) research and generation.

Why You'll Love Working Here

• Our employees matter. We work hard to provide meaningful rewards and development opportunities, recognizing performance and creating a supportive environment wherever you are based.
• Vibrant culture. We are committed to a diverse and inclusive culture, welcoming people from all walks of life and supporting authenticity every day.
• Socially responsible. We strive to minimize our products’ environmental impact and help create positive journeys worldwide by using sustainable and innovative materials, methods, and models.

Samsonite is an equal‑opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.