Business Analyst (CRM)

Peraton; Great Falls Crossing (VA); On-site; USD 135,000 - 216,000; Full time

Job summary

A leading national security company seeks a Business Analyst to enhance customer relationship management within Agile and DevSecOps environments. The ideal candidate will leverage their analytical skills and CRM expertise to improve customer satisfaction and engagement. This role requires a TS/SCI clearance and offers a competitive salary based on experience. Join a team dedicated to solving critical challenges in national security.

Qualifications

• 8+ years of experience required; 6+ years with a Master's.
• Proven experience as a Business Analyst focusing on CRM platforms.

Responsibilities

• Develop and execute a comprehensive customer outreach plan.
• Support stakeholder coordination and communication.

Skills

Analytical

Problem-Solving

Communication

Education

BA/BS degree

Masters

Tools

Salesforce

HubSpot

Microsoft Dynamics

Excel

Power BI

Tableau

Job description

Responsibilities

The ideal candidate will provide Outreach and Relationship Management to support Agile and DevSecOps environments, including:

1. Developing, maintaining, delivering, and executing a comprehensive plan for customer outreach and Customer Relationship Management (CRM).
2. Defining plans, processes, and methods for managing coordination and communication with stakeholder communities.
3. Supporting stakeholder coordination and communication regarding activities, schedules, testing, and service capabilities to increase awareness, customer confidence, and satisfaction.
4. Developing plans, processes, tools, and techniques to collect user feedback and customer satisfaction data (e.g., surveys, questionnaires); analyzing results; identifying opportunities for improvement; and reporting findings to the Sponsor.

*Position is contingent upon Spring 2025 contract award*

Qualifications

• TS/SCI clearance with Polygraph is required.
• BA/BS degree with 8+ years of experience; Masters with 6+ years; or an additional four years of experience in lieu of a degree.
• Proven experience as a Business Analyst, focusing on CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.).
• Strong understanding of CRM processes, customer lifecycle management, and data-driven decision-making.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Experience working with cross-functional teams and translating business requirements into technical solutions.
• Knowledge of CRM system configuration, customization, and integration with enterprise tools.
• Familiarity with data reporting and analytics tools like Excel, Power BI, or Tableau is a plus.
• Strong communication skills for interacting with technical and non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence worldwide. As a leading mission capability integrator and enterprise IT provider, we deliver solutions to protect our nation and allies. We operate across all domains: land, sea, space, air, and cyberspace, serving as a valued partner to government agencies and supporting the U.S. armed forces. Our employees solve the most challenging problems to ensure safety and security worldwide. Visit peraton.com to learn more.

Target Salary Range

$135,000 - $216,000. This range is based on experience and other factors.

EEO

Peraton is an equal opportunity employer, including for individuals with disabilities and protected veterans, or other characteristics protected by law.