Business Analyst (Contract)

Sony Interactive Entertainment Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a talented Business Analyst to enhance its ServiceNow Employee Center Pro platform. This role is pivotal in gathering and translating business requirements into actionable insights that improve employee experiences and drive digital self-service. Collaborating with cross-functional teams, you will identify process gaps and recommend scalable solutions, ensuring that the organization remains at the forefront of innovation. If you have a passion for technology and a knack for analysis, this opportunity offers a chance to make a significant impact in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• 3+ years as a Business Analyst, preferably with ServiceNow.
• Skilled in creating documentation, process flows, and user stories.

Responsibilities

• Gather and document business requirements from various stakeholders.
• Translate business needs into user stories and acceptance criteria.

Skills

Business Analysis

ServiceNow

Stakeholder Management

Documentation Skills

Agile Methodologies

UX Principles

Education

Bachelor's Degree

Tools

ServiceNow Employee Center Pro

Agile Tools

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Business Analyst (Contract)

Remote

We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption.

Key Responsibilities

1. Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements.
2. Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes.
3. Translate business needs into clear, concise user stories and acceptance criteria.
4. Collaborate with UX designers, developers, and product managers to ensure solution alignment.
5. Identify process gaps and recommend scalable solutions within Employee Center Pro.
6. Support UAT planning and execution, ensuring requirements are met and tested.
7. Maintain documentation of business processes, requirements, and decisions.

Required Skills & Experience

1. 3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms.
2. Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules.
3. Excellent communication and stakeholder management skills.
4. Ability to create clear documentation, process flows, and user stories.
5. Comfortable working in an Agile environment.
6. Experience with UX principles and service design a plus.

Preferred Qualifications

1. ServiceNow Business Analyst or Implementation certification.
2. Familiarity with employee experience programs and digital transformation initiatives.
3. Background in HR, ITSM, or cross-functional digital workplace initiatives.

#LI-BR1

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$56 - $89 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Have you ever worked for a Sony company previously? * Select...

Are you authorized to work in the United States? * Select...

Will you now, or in the future, require sponsorship to work in the United States? * Select...

Will you need relocation assistance to work at this role's specified location? * Select...

Are you related to, or in a close personal relationship with, anyone who currently works for SIE or any SIE-affiliated studios? (This includes spouses, domestic partners, and significant others.) * Select...

If yes, please state their name, the department or studio they work for, and their job title (if you know it).

By selecting "Yes", I am certifying that, to the best of my knowledge, the information I have provided in this employment application is true and correct. * Select...