Business Analyst - Child Welfare

Maximus; Dover (DE); On-site; USD 90,000 - 110,000; Full time

Job summary

Maximus seeks a Business Analyst to support large child welfare system modernization programs. You will translate policies and stakeholder needs into clear requirements, document processes, and shape project deliverables while aligning with federal/state rules.

You will work with client leadership, program staff, vendors, and PMO resources to ensure traceability, readiness, and effective solutions in complex environments.

Qualifications

• Four years of current, relevant business analysis experience.
• Experience eliciting requirements and documenting specs.
• Ability to work with cross-functional teams.
• Familiarity with CCWIS and federal/state requirements preferred.
• Strong communication and facilitation skills.
• Experience with data conversion and reporting preferred.

Responsibilities

• Deliver consulting project activities for various projects.
• Analyze complex data and identify patterns.
• Coordinate with technical staff to translate requirements.
• Create system functional specifications from business requirements.
• Prepare client-ready documentation and status updates.
• Support QA, UAT, and go-live readiness.
• Maintain traceability between objectives and deliverables.
• Engage with client managers and stakeholders.

Skills

Business analysis

Requirements elicitation

Process improvement

Project coordination

Data analysis

Stakeholder management

Documentation

Gap analysis

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Project

SharePoint

Teams

Job description

Please note that this position is contingent upon bid award

Position Summary:

The Business Analyst supports large child welfare system modernization initiatives by translating program, policy, operational, and stakeholder needs into clear business requirements, process documentation, functional specifications, and project deliverables. This role works closely with client leadership, child welfare program staff, technical teams, vendors, IV&V or PMO resources, and other stakeholders to validate workflows, identify gaps and dependencies, support requirements traceability, and promote alignment between business objectives, system functionality, implementation readiness, and applicable federal and state requirements.

Essential Duties and Responsibilities:

• Deliver consulting project activities for various projects.
• Analyze complex data and identify patterns, recommend actions, and measure outcomes.
• Coordinate with technical staff to understand business requirements, specifications, and processes.
• Conduct market research and understand market trends.
• Create system functional specifications from business requirements.
• Interact with organization and client managers.
• Perform cost/schedule monitoring,
• Identify additional product and service opportunities in customer organization.

Additional Duties and Responsibilities:

• Elicit, analyze, document, and validate business, functional, reporting, interface, data, and operational requirements for child welfare system modernization workstreams.
• Facilitate requirements sessions, workshops, interviews, and working meetings with child welfare program staff, policy teams, technical teams, vendors, and project leadership.
• Document current-state and future-state business processes, workflows, use cases, user stories, business rules, process maps, and functional specifications.
• Support traceability between business objectives, requirements, system design, testing, implementation readiness, and project deliverables.
• Analyze gaps, risks, issues, assumptions, dependencies, and operational impacts across program areas, modules, vendors, and implementation workstreams.
• Support review of vendor deliverables, system requirements, design documentation, test scenarios, training materials, conversion plans, readiness assessments, and implementation artifacts.
• Coordinate with project managers, IV&V or PMO resources, technical teams, and business stakeholders to track decisions, action items, milestones, dependencies, and follow-up activities.
• Assist with data conversion, interface, reporting, eligibility, provider management, payments, portals, mobility, and other modernization workstream analysis as assigned.
• Prepare clear, accurate, and client-ready documentation, status updates, meeting notes, analysis summaries, presentations, and deliverables.
• Support quality assurance, user acceptance testing, defect triage, implementation readiness, go-live readiness, stabilization, and post-implementation activities.
• Promote alignment with applicable child welfare program requirements, CCWIS expectations, data quality standards, confidentiality requirements, accessibility standards, and security considerations.
• Work effectively in a consulting environment, maintaining professionalism, responsiveness, attention to detail, and regular communication with internal and client stakeholders.
• Regular and predictable attendance required.
• Other duties as assigned.

Minimum Requirements

'- Bachelor's degree in related field.

• 3-5 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.

Additional Requirements:

Education requirements:

• Bachelor’s degree in business administration, information systems, social work, public administration, human services, or a related field; or at least four (4) years of relevant business analysis, child welfare, human services, or system modernization experience.
• An equivalent combination of education and experience may be substituted.

Additional Skills/Experience Required:

• Four (4) years of current, relevant experience in business analysis, requirements elicitation, process improvement, project coordination, or system implementation support for government health and human services programs.
• Demonstrated ability to work with program, policy, technical, vendor, and project management stakeholders to document business needs, validate workflows, analyze gaps, and support alignment between business objectives and technology solutions.
• Experience developing or maintaining business requirements, functional specifications, process flows, user stories, traceability matrices, meeting notes, decision logs, action item logs, and other project deliverables.
• Ability to analyze complex information, identify risks, issues, assumptions, and dependencies, and communicate findings clearly to client and internal teams.
• Knowledge of child welfare is required.
• Experience supporting phased, iterative, modular, cloud-based, COTS, SaaS, or PaaS system modernization efforts is preferred.
• Must possess strong organizational, facilitation, interpersonal, written, and verbal communication skills and be able to work effectively in deadline-driven environments with cross-functional teams.
• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint, Teams,

Preferred:

• Experience supporting large-scale child welfare case management or public sector system modernization projects is strongly preferred.
• Prior experience as a Business Analyst on systems supporting intake, investigations, case management, eligibility, finance, provider management, payments, portals, mobility, reporting, data quality, or interfaces is highly desirable.
• Familiarity with federal and state child welfare requirements, including Comprehensive Child Welfare Information Systems (CCWIS), Title IV-B, Title IV-E, data quality, confidentiality, accessibility, and security expectations, is preferred.
• Experience supporting Independent Verification & Validation (IV&V), Project Management Organization (PMO), Quality Assurance (QA), testing, data conversion, change management, implementation readiness, go-live readiness, stabilization, or vendor coordination activities is highly preferred.
• Consulting or professional services experience supporting state or local government clients is highly preferred.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$110,000