Business Analyst/Change Management

Mbi Llc; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A consulting firm in Virginia is looking for a full-time Business Analyst/Change Management Analyst. The role involves supporting the FAS project by processing deliverables and ensuring quality control. The ideal candidate has over 5 years of experience in IT, Change Management, and Systems Development Life Cycle. Strong communication and people management skills are essential, and healthcare experience is a plus. This is not an admin role but a critical position for project coordination and reporting.

Qualifications

• 5+ years of experience in an IT environment.
• 5+ years of experience with Change and Release Management.
• 5+ years of experience with Systems Development Life Cycle.
• 5+ years of experience with data entry and work order processing.
• 5+ years of experience with tracking and reporting processes.
• 5+ years of customer service skills with internal and external customers.

Responsibilities

• Support Design, Development and Implementation Project(s) within the Change Management department.
• Process new requests for deliverables and design documentation.
• Work directly with Vendors for Medicaid Enterprise System.
• Align with Change Management work streams and related activities.
• Store and maintain project deliverable documents.

Skills

Communication skills

Analytical skills

People management skills

Healthcare experience

Job description

ABOUT THE ROLE (*This is NOT an admin role).

For the FAS project there is a need for a full‑time Business Analyst/Change Management Analyst to support the FAS DDI deliverables processing and approvals/rejections from FAS vendor and deliverables from all other MES vendors impacted by FAS DDI to include quality of transfer, storage, and processing of associated deliverables using version control to/from the MES vendors, internal development teams, SMEs, and other contracted companies.

This position is responsible for maintaining databases, tracking logs, and project deliverable files; generating and/or posting recurring/ad‑hoc status reports and providing responses and data to project inquiries from management and staff.

This position assists and works closely with the Information Management and PMO teams, DMAS SME community, along with the MES vendors.

Day to Day Responsibilities

• Support Design, Development and Implementation (DDI) Project(s) within the Change Management dept.
• Must know common IT verbiage such as design docs, test plans, and work plans; this is NOT an Admin role.
• Be able to process new requests for deliverables, design docs that come thru in a timely manner; these deliverables must be processed, logged in and pushed to SMEs & to PMs for next steps.
• Work directly with Vendors that provide the modules/products that make up Medicaid Enterprise System (MES).
• Along with DDI deliverables they will be responsible for processing MES O&M requests/deliverables.
• Must be professional with strong analytical and people management skills.
• Collaborate with Project Team members, management, SMEs, and vendors to ensure alignment with key cross functional project request/deliverable activities.
• Align with the Project Management Office the change management work streams and related activities.
• Work closely with program/project management to ensure smooth transition and awareness of release prior to deployment.
• Complete change management requirements/tasks.
• Apply a structured methodology and lead change management activities.
• Develops strong, credible relationships with all stakeholders.
• Serve as key central IT point of contact with Change Management team.
• Ensure project deliverable documents are stored and maintained in project folders. Act as the program librarian to ensure all program/project documentation is filed and versioned correctly.
• Serve as a key resource for project reporting and coordination.
• Participate in all stages of the Project(s) Systems Development Life cycle.

Skills & Qualifications

• Significant work-related experience in an IT environment – 5 years (Highly desired)
• Significant work-related knowledge and experience with Change and Release Management methodologies using version control – 5 years (Required)
• Significant work-related knowledge and experience with the Systems Development Life Cycle – 5 years (Required)
• Experience with data entry and work order processing – 5 years (Required)
• Experience with tracking and reporting; controlling processes; and managing workflow – 5 years (Required)
• Must have excellent oral and written communication and customer service skills with internal and external customers – 5 years (Required)
• Experience in healthcare – considered a big plus; if yes, highlight on resume. (Highly desired)