Business Analyst | Business Risk & Controls

Popular; San Juan (PR); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Analyst to enhance operational performance through insightful analysis and effective communication. In this role, you will collaborate with stakeholders to identify business needs, propose innovative solutions, and facilitate effective decision-making. Your expertise in data analysis and project management will be crucial as you navigate complex business environments. This hybrid position offers a unique opportunity to contribute to a leading financial institution, dedicated to delivering exceptional services while fostering a culture of collaboration and innovation. Join a team that values your skills and empowers you to make a meaningful impact.

Qualifications

• 3+ years experience in business analysis or data analysis in regulated industries.
• Strong understanding of Agile methodologies, especially Scrum or Kanban.

Responsibilities

• Analyze business results and processes to identify problems and propose solutions.
• Create dashboards for management decision-making and present business solutions.

Skills

Business Analysis

Data Analysis

Communication Skills

Problem Solving

Project Management

Analytical Skills

Technical Acumen

Education

Bachelor's Degree in Industrial Engineering

Tools

MSO365

JIRA

Power BI

Canva

Job description

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Date: May 7, 2025

Location:

San Juan, PR

Company: Popular

Workplace Type: Hybrid

Business Analyst | Business Risk & Controls

Full Time

General Description

Analyzes business results and processes.

Essential Duties and Responsibilities

Gathers, reviews and analyzes the business results and needs to help identify business problems and propose solutions. Works as a liaison among stakeholders in order to obtain, analyze, communicate and validate requirements and functional specifications for changes to business processes and applications to ensure optimal operational performance. Use proven tools, methods and metrics to identify opportunities, forecast changes and track improvements in areas such as billing, budget, production, and workflow and customer relationship, among others. Coordinate and facilitate working sessions to identify and develop different business solution alternatives and scopes. Facilitate and coordinate the definition of a business solution including cost and time analysis, and interdependencies between operational and technical areas. Consolidates information and creates dashboards for use in management decision making. Prepares and presents business solutions, trends and recommendations to stakeholders that enable the organization to achieve its goals.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's Degree in Industrial Engineering

Experience

At least three (3) years of related experience in business analysis, data analysis or similar role in highly regulated industry.

Certifications / Licenses

The following certifications and/or licenses are not required but, desirable:

• Business Analyst Certification
• PMP
• Microsoft Certified Professional (MCP)

Other Qualifications

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
• Strong technical acumen: knowledge of processes, controls, efficiency metrics and reportingconcepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communicationsskills in English. Presents numerical data effectively. Superior communication and interpersonal skills.Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO365.Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, Canva among others is desired.

Region Locations

Work Schedule

Hybrid

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparationor courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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