Business Analyst / App Support (Adobe Workfront & Salesforce)

Stand8 Technology Consulting; United States; On-site; USD 75,768 - 96,432; Full time

Benefits offered by this job

Medical coverage through Anthem

401(k) retirement savings plan

Company-paid Employee Assistance Program (EAP)

Job summary

Stand8 Technology Consulting is seeking a Business Analyst / App Support to provide application support for a major enterprise transformation initiative. This role focuses on Adobe Workfront and Salesforce, requiring strong customer service skills and excellent communication across all user levels.

Expected qualifications include at least 4 years of experience in application support, particularly with Adobe Workfront and Salesforce. The position is remote, allowing for flexibility while working on PST hours from the United States.

Qualifications

• 4 years of Business Analysis / Application Support experience supporting enterprise applications.
• Prior Adobe Workfront user, administrator, or support experience required.
• Strong requirements elicitation and documentation skills.

Responsibilities

• Serve as the primary Business Analyst / Application Support resource.
• Analyze incoming Salesforce Cases related to Adobe Workfront functionality.
• Monitor support queues and identify trends in case volume.

Skills

Business Analysis

Adobe Workfront

Salesforce

Requirements Elicitation

Documentation Skills

Stakeholder Management

Job description

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and internationally. We help organizations transform technology investments into measurable business outcomes by delivering exceptional talent, consulting, and managed services solutions. Join our global solutions team as a Business Analyst / App Support (Adobe Workfront & Salesforce) providing application support on a highly visible enterprise transformation initiative. You will work directly with a leading media, entertainment, and consumer products organization to support new workflow solutions focused on Adobe Workfront and Salesforce, serving as the primary liaison between business users, external partners, administrators, and technical stakeholders to ensure rapid resolution of L1 and L2 issues. This role drives operational excellence across a newly launched product approvals ecosystem, improves user experience, streamlines support processes, and enables business teams to work more efficiently. Excellent customer service skills and strong communication across all user levels are essential. This is an opportunity to become a trusted advisor within a fast-paced environment where your analysis, communication skills, and platform expertise directly contribute to the success of a major enterprise transformation effort. The position can be worked remotely on PST hours from within the United States.

Location & Work Type

Remote, United States (Los Angeles, CA preferred). Work Type: Remote.

Responsibilities

• Serve as the primary Business Analyst / Application Support resource supporting requests managed through Salesforce Case Management, ensuring timely triage, prioritization, and resolution tracking.
• Analyze incoming Salesforce Cases related to Adobe Workfront functionality, integrations, and user issues; document requirements and translate into actionable solutions.
• Act as a liaison between business users, Workfront platform owners, and the technical team to clarify needs, define scope, and drive resolution.
• Monitor support queues, identify trends in case volume and issue types, and recommend process or system improvements.
• Collaborate with system administrators and developers to troubleshoot issues, validate root causes, and ensure effective resolutions.
• Ensure proper case documentation within Salesforce, including resolution notes, categorization, and knowledge base updates.
• Carry out acceptance testing for Workfront bug fixes prior to release to production.
• Provide end‑user support and guidance to improve adoption and effective use of Adobe Workfront.
• Maintain standard operating procedures (SOPs) for case handling, escalation, and issue resolution.
• Work with the product development team to gather, document, and maintain detailed business requirements, user stories, and acceptance criteria for Workfront enhancements and defect fixes.
• Ensure alignment with governance, compliance, and change management processes across Salesforce and Workfront ecosystem.

Required Experience

• 4 years of Business Analysis / Application Support experience supporting enterprise applications.
• Prior Adobe Workfront user, administrator, or support experience.
• Prior experience managing or supporting Salesforce Case Management environments.
• Strong requirements elicitation, documentation, and stakeholder interviewing skills.
• Experience creating user stories, business process flows, and acceptance criteria.
• Demonstrated ability to troubleshoot application issues and coordinate resolution efforts.
• Experience supporting business users in a production environment.
• Knowledge of software development lifecycle (SDLC), Agile, and iterative delivery methodologies.
• Experience facilitating UAT, validation testing, and defect management activities.
• Strong documentation skills including SOPs, training materials, and knowledge base content.
• Exceptional communication and stakeholder management skills.
• Ability to balance operational support responsibilities with project‑based initiatives.
• Strong analytical, problem‑solving, and organizational skills.

Preferred Experience

• Experience supporting workflow, approval, or product lifecycle management platforms.
• Salesforce platform knowledge beyond Case Management.
• Media, entertainment, licensing, consumer products, or retail industry experience.
• Experience supporting externally facing user communities or partner ecosystems.
• Exposure to integration support between enterprise SaaS platforms.
• Experience working with global teams and third‑party consulting partners.

What Success Looks Like

• Users receive timely and effective support for Workfront and Salesforce‑related issues.
• Support ticket backlog is proactively managed and reduced.
• Business processes are documented, repeatable, and scalable.
• Stakeholders have confidence in support operations and platform adoption continues to increase.
• Opportunities for process optimization are identified and successfully implemented.
• The Product Development & Approvals ecosystem continues to mature and support the broader transformation strategy.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem.
• Dental/Vision/Various Ancillary coverages through Unum.
• 401(k) retirement savings plan.
• Company‑paid Employee Assistance Program (EAP).
• Discount programs through ADP WorkforceNow.

The base range for this contract position is $55.00 – $70.00 per hour depending on experience. Our pay ranges are determined by role, level, and location. Qualified applicants with arrest or conviction records will be considered.