Business Analyst 3 (810239)

Smartcloudsolution; Kentucky; On-site; USD 70,000 - 110,000; Full time

Job summary

Smartcloudsolution is seeking a Business Analyst 3 to support development, enhancement, and maintenance of program-related information systems in Columbus, Ohio. You will collaborate with IT and program staff to ensure system requirements and design align with federal/state policy.

You will lead requirements gathering, validate design documents, and develop test plans; coordinate data conversion, rollout, and training while maintaining documentation and security profiles.

Qualifications

• IIBA CBAP training or certification required.
• Bachelor's degree or equivalent with BA certification.
• Excellent communication and analytical skills.
• Experience with requirements gathering and documentation tools.

Responsibilities

• Gather, analyze, and document business needs and functional requirements.
• Review design documents for alignment with requirements.
• Develop and execute test plans and user scenarios.
• Assist with data conversion and ensure data accuracy.
• Provide user support and help desk services for systems.
• Create user documentation and training materials.
• Interpret regulations to ensure compliance.
• Prepare reports and maintain system configuration.
• Coordinate with stakeholders for rollout and training.

Skills

IIBA training

Effective communication

Critical thinking

Problem solving

Technical proficiency

Data analysis

Interpersonal skills

Research

Strategic thinking

Education

IIBA certification

Bachelor's degree or equivalent

Tools

Microsoft Word

SharePoint

Microsoft Visio

Figma

Azure DevOps

Jira

Microsoft Teams

Excel

Power BI

SQL

ServiceNow

Salesforce Case Management

Job description

Job Title: Business Analyst 3
Location: Columbus, Ohio

Role Overview

Under general supervision, the Business Analyst supports the development, enhancement, and maintenance of program-related information systems. This role collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy.

Key Responsibilities

• Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
• Review and validate system design documents to ensure alignment with requirements and program policies.
• Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
• Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
• Support system implementation, coordinating with affected entities on rollout, communication, and training.
• Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
• Maintain and update system reference tables, configuration settings, and security profiles.
• Interpret federal and state regulations to ensure system functionality remains compliant.
• Develop user documentation, including procedures, training materials, and manuals.
• Identify root causes of system or process issues and recommend corrective actions.
• Conduct training sessions or workshops on new or updated system processes.
• Prepare and submit system defect reports and monitor remediation progress.
• Stay current with program policies and rule changes that impact system requirements.
• Participate in staff meetings, project team activities, and training opportunities.
• Prepare activity reports, status updates, and other required documentation.
• Perform related administrative and project tasks as assigned.

Required Skills

• IIBA or CBAP training and/or certification
• 4-year college degree or equivalent and IIBA-certified Business Analyst
• Effective communication
• Critical thinkingProblem solving
• Technical proficiency
• Data analysis
• Interpersonal skills
• Research
• Strategic thinking

Years of Experience: 7-9 years

Additional Notes

• Experience with requirements gathering and documentation tools (e.g., Microsoft Word, SharePoint).
• Experience with process modeling and visualization tools (e.g., Microsoft Visio, Figma).
• Experience with project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams).
• Experience with testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets).Experience with data analysis tools (e.g., Excel, Power BI, SQL for basic data queries).
• Experience with help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management).
• Familiarity with workflow and system configuration interfaces relevant to the program’s automated systems.
• Worksite: State of Ohio