Business Analyst 1

Huntington National Bank; Columbus (OH); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Huntington National Bank seeks a Business Analyst 1 to support the Consumer Loan Servicing Group. The role involves building procedures, processes, testing and reporting to help implement projects and assist with BAU processes.

You will act as a subject matter expert, manage multiple projects, and collaborate with internal teams, mortgagors, investors, and vendors to resolve issues and drive outcomes with strong attention to detail.

Qualifications

• High School Diploma or equivalent required.
• 3 or more years mortgage banking or loan servicing experience.
• Experience with Microsoft Office products - Word, Excel, Visio process mapping, etc.

Responsibilities

• Supports new system and process implementation and workflow.
• Researches specialized problems and takes action to correct.
• Leads in process improvement ideas and documentation.
• Partners with internal colleagues, mortgagors, investors, and vendors to identify resources and resolve issues.
• Establishes a working knowledge base of policies and procedures for supported departments.
• Participates in creation and maintenance of procedures for various departments.
• Builds test scripts and manages testing and reporting of system enhancements.
• Independently manages multiple projects and priorities, driving assignments to completion.
• Documents project needs, analyzes requirements, gathers and updates business requirements.
• Reviews workflow mapping and develops testing strategies with project members.
• Recommends solutions and implements improvements.
• Builds cross-functional relationships to identify resources and ownership.

Skills

MS Office Suite

Visio process mapping

Communication skills

Education

High School Diploma or Equivalent

Tools

MSP Experience

Job description

Description

The Business Analyst 1 will focus on providing specialized support to all teams reporting to the Consumer Loan Servicing Group Manager in Consumer Loan Servicing. The BA 1 will assist the teams with building procedures, processes, testing and reporting to help implement projects and assist with BAU processes. The BA 1 will also act as a subject matter expert and perform daily operational processes as assigned, including but not limited to the following:

• Supports new system and process implementation and workflow.
• Researches specialized problems and takes action to correct.
• Leads in process improvement ideas and documentation.
• Partners with internal colleagues, mortgagors, investors, and vendors depending on current assignments, and builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues.
• Establishes a working knowledge base of current policies, procedures and practices for supported departments.
• Participates in creation and maintenance of procedures for various departments.
• Builds test scripts, manages and implements testing and reporting of system enhancements.
• Independently manages multiple projects and competing priorities, driving assignments through completion.
• Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues
• Develops a working knowledge of the policies, procedures, and practices of the supported departments
• Independently manages multiple projects and competing priorities, driving assignments through completion.

Description

The Business Analyst 1 will focus on providing specialized support to all teams reporting to the Consumer Loan Servicing Group Manager in Consumer Loan Servicing. The BA 1 will assist the teams with building procedures, processes, testing and reporting to help implement projects and assist with BAU processes. The BA 1 will also act as a subject matter expert and perform daily operational processes as assigned, including but not limited to the following:

• Supports new system and process implementation and workflow.
• Researches specialized problems and takes action to correct.
• Leads in process improvement ideas and documentation.
• Partners with internal colleagues, mortgagors, investors, and vendors depending on current assignments, and builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues.
• Establishes a working knowledge base of current policies, procedures and practices for supported departments.
• Participates in creation and maintenance of procedures for various departments.
• Builds test scripts, manages and implements testing and reporting of system enhancements.
• Independently manages multiple projects and competing priorities, driving assignments through completion.
• Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues
• Develops a working knowledge of the policies, procedures, and practices of the supported departments
• Independently manages multiple projects and competing priorities, driving assignments through completion.

Basic Qualifications

• High School Diploma or Equivalent.
• 3 or more years mortgage banking or loan servicing experience.
• Experience with Microsoft Office products - Word, Excel, Visio process mapping, etc.

Preferred Qualifications

• MSP Experience
• Proven leadership skills required, including the ability to work well with others.
• Demonstrates effective problem-solving skills.
• Strong knowledge of loan operations and compliance/regulatory guidelines (RESPA, TILA, Privacy, Investor Guidelines).
• Ability to be flexible and work independently with good time management and a strong attention to detail.
• Excellent verbal and written communications skills.
• Ability to organize and address multiple tasks at all times.

Exempt Status: (Yes) = not eligible for overtime pay (No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.