Business Analyst

Custom Software Systems Inc.; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

HSA

Disability insurance

Life insurance

Simple IRA

Parking reimbursement

Training/education benefits

Job summary

Custom Software Systems Inc. in Washington, DC is seeking an experienced IT Project Manager/Scrum Master to lead M365 projects and coordinate cross-functional teams. You will drive Agile/Kanban practices, ensure on-time delivery, and manage risks and stakeholders.

The role emphasizes continuous improvement, Kanban governance, and strong collaboration with network/infrastructure groups, with a comprehensive benefits package offered.

Qualifications

• U.S. Citizenship.
• Bachelor’s degree in Computer Science or related field.
• 5–7 years of IT project management and/or Scrum Master experience.
• Experience managing operational and project work simultaneously.
• Experience facilitating Agile ceremonies in a Kanban environment.
• Experience collaborating with network/infrastructure engineers.
• Knowledge of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Copilot.
• Knowledge of email security/flow management, including Proofpoint.
• Strong understanding of Kanban methodology and metrics.
• Experience with Jira and GitLab.
• Strong stakeholder management, facilitation, communication, risk management, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Facilitate daily stand-ups, retrospectives, and continuous improvement activities.
• Manage Kanban boards, priorities, workflow, WIP limits, blockers, and team delivery.
• Coach team members on Agile/Kanban best practices.
• Plan and deliver M365 projects on time and within scope.
• Develop schedules, resource plans, risk mitigation strategies, and status reporting.
• Coordinate with network engineers, infrastructure teams, IT teams, and business stakeholders.
• Oversee M365 operational work, including requests, incidents, SLAs, and metrics.
• Coordinate maintenance windows, change management, capacity planning, and resource allocation.
• Maintain project/technical documentation and ensure knowledge transfer.

Skills

Agile/Kanban

Scrum Master

Stakeholder management

Facilitation

Risk management

Communication

Problem-solving

Prioritization

Team coaching

Education

Bachelor’s degree in Computer Science or related field

PMP

ITIL Foundation v4

Tools

Jira

GitLab

Job description

Responsibilities

• Facilitate daily stand-ups, retrospectives, and continuous improvement activities.
• Manage Kanban boards, priorities, workflow, WIP limits, blockers, and team delivery.
• Coach team members on Agile/Kanban best practices.
• Plan and deliver M365 projects on time and within scope.
• Develop schedules, resource plans, risk mitigation strategies, and status reporting.
• Coordinate with network engineers, infrastructure teams, IT teams, and business stakeholders.
• Oversee M365 operational work, including requests, incidents, SLAs, and metrics.
• Coordinate maintenance windows, change management, capacity planning, and resource allocation.
• Maintain project/technical documentation and ensure knowledge transfer.

Required Qualifications

• U.S. Citizenship.
• Bachelor’s degree in Computer Science or related field.
• 5–7 years of IT project management and/or Scrum Master experience.
• Experience managing operational and project work simultaneously.
• Experience facilitating Agile ceremonies in a Kanban environment.
• Experience collaborating with network/infrastructure engineers.
• Knowledge of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Copilot.
• Knowledge of email security/flow management, including Proofpoint.
• Strong understanding of Kanban methodology and metrics.
• Experience with Jira and GitLab.
• Strong stakeholder management, facilitation, communication, risk management, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• PMP, CAPM, or equivalent PM certification.
• ITIL Foundation v4.
• PowerShell scripting for M365 automation.
• Microsoft Graph API experience.
• Hybrid cloud experience.

Compensation & Benefits

Compensation is negotiable. CSS offers a competitive benefits package that may include health, dental and vision insurance, HSA, short- and long-term disability, basic and supplemental life insurance, Simple IRA, parking/commuting reimbursement, and training/education benefits.