Business Analyst

Maximus; United States; Remote; USD 80,000 - 115,000; Full time

Benefits offered by this job

Work/Life Balance support

Medical, Dental, Vision insurance

401K with company match

PTO & Holidays

Tuition reimbursement

Wellness program

Job summary

Maximus is seeking a Business Analyst to join the NY Shared Services team. You will gather requirements, map processes, and translate needs into actionable specifications while partnering with operations and technology to deliver system enhancements.

In this role, you’ll support multiple New York programs, with a focus on improving Salesforce-driven workflows and ensuring successful QA, testing, and release readiness. This position emphasizes collaboration and problem-solving.

Qualifications

• Experience gathering and documenting business requirements from stakeholders.
• Ability to translate business needs into functional requirements and workflows.
• Proven experience supporting system enhancements and process improvements.
• Familiarity with Salesforce and enterprise applications, plus UAT/testing.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional requirements, workflows, and process documentation.
• Partner with operations, technical teams, and project stakeholders to support system enhancements and process improvements.
• Support Salesforce and other enterprise applications through requirements gathering, testing, and solution validation.
• Assist with User Acceptance Testing (UAT), defect tracking, and release readiness activities.
• Investigate system issues and support production problem resolution.
• Create and maintain business requirements, process flows, and other project documentation.

Skills

Requirements analysis

Documentation

Stakeholder collaboration

Business process mapping

Cross-functional coordination

Salesforce knowledge

UAT & testing

Tools

Salesforce

Job description

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role is ideal for someone who enjoys solving business problems, improving processes, and partnering with stakeholders to deliver effective system solutions.

In this role, you'll support multiple New York programs, including New York Medicaid Choice, by working closely with operations and technology teams to gather requirements, support system enhancements, and help drive process improvements. You'll play a key role in a Salesforce-focused environment, helping translate business needs into solutions that improve operations and support program goals.

What You'll Do

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional requirements, workflows, and process documentation.
• Partner with operations, technical teams, and project stakeholders to support system enhancements and process improvements.
• Support Salesforce and other enterprise applications through requirements gathering, testing, and solution validation.
• Assist with User Acceptance Testing (UAT), defect tracking, and release readiness activities.
• Investigate system issues and support production problem resolution.
• Create and maintain business requirements, process flows, and other project documentation.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.