Business Analyst

Maximus; Atlanta (GA); On-site; USD 75,000 - 91,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Company 401K with matching

Paid time off

Life insurance

Short and long term disability

Employee assistance program

Tuition reimbursement

Job summary

Maximus is seeking a Business Analyst to join our NY Shared Services team. You will gather requirements, translate them into functional solutions, and partner with operations and technology to support Salesforce and other enterprise applications.

This role emphasizes UAT support, issue resolution, and process improvements to drive program success. You will contribute to multiple programs, including New York Medicaid Choice, translating business needs into actionable specs and collaborating with

Qualifications

• 3-5 years of relevant professional experience.
• Experience translating business needs into functional requirements, workflows, or business processes.
• Experience collaborating with business stakeholders and technical teams.
• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, Access, and other business software applications.

Responsibilities

• Identify and determine business requirements and define processes.
• Understand problems and recommend solutions to achieve organizational goals.
• Extract, tabulate, and analyze data to support program activity and decision making.
• Review and edit requirements, specifications, and business processes for new functionalities and solutions.
• Process all Production Support Requests by receiving defect reports and cross-referencing with requirements.

Skills

Requirements gathering

Process documentation

Stakeholder collaboration

Data analysis

Problem solving

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Visio

Access

Job description

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role is ideal for someone who enjoys solving business problems, improving processes, and partnering with stakeholders to deliver effective system solutions.

In this role, you'll support multiple New York programs, including New York Medicaid Choice, by working closely with operations and technology teams to gather requirements, support system enhancements, and help drive process improvements. You'll play a key role in a Salesforce-focused environment, helping translate business needs into solutions that improve operations and support program goals.

What You'll Do

• Gather, analyze, and document business requirements from stakeholders.

• Translate business needs into functional requirements, workflows, and process documentation.

• Partner with operations, technical teams, and project stakeholders to support system enhancements and process improvements.

• Support Salesforce and other enterprise applications through requirements gathering, testing, and solution validation.

• Assist with User Acceptance Testing (UAT), defect tracking, and release readiness activities.

• Investigate system issues and support production problem resolution.

• Create and maintain business requirements, process flows, and other project documentation.

Why Maximus?

Work/Life Balance Support - Flexibility tailored to your needs!

Competitive Compensation

Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities-Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.

• Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.

• Extract, tabulate, and analyze data to support program activity and assist management with decision making.

• Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.

• Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.

Minimum Requirements

'- Bachelors degree in related field.

• 3-5 years of relevant professional experience required.

• Equivalent combination of education and experience considered in lieu of degree

'- 3+ years of experience in business analysis, systems analysis, operations analysis, or system implementation.

• Experience translating business needs into functional requirements, workflows, or business processes.

• Experience collaborating with business stakeholders and technical teams.

• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, Access, and other business software applications.

Preferred Requirements

• Experience in healthcare, Medicaid, managed care, or HIPAA-regulated environments.

• Experience supporting Salesforce, Salesforce Service Cloud, or Salesforce Field Service.

• Experience with software implementations, system integrations, or enterprise applications.

• Salesforce, CBAP, CCBA, PMI-PBA, or related certification.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$75,000

Maximum Salary

$91,000