Business Analyst

DCKAP Inc..; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Business Analyst to ensure seamless integration across ERP, CRM, and eCommerce systems. The ideal candidate will have experience in managing project lifecycles, expertise in systems integration, and the ability to lead teams and clients effectively. With a commitment to customer success and a problem-solving mindset, you will work remotely and enjoy benefits such as a generous development budget and flexible work arrangements.

Benefits

Learning & Development Budget

Access to courses on Coursera & Stanford

Reimbursement for certifications

4-Day work week monthly

Fully-Distributed workplace

Maternity & paternity leave

Travel opportunities

Referral bonus program

Qualifications

• 3+ years of project management experience in system integration.
• Expertise in drafting Business Requirement Documents (BRDs) and leading UAT.
• Experience with ERP and CRM systems.

Responsibilities

• Lead end-to-end project lifecycle including requirements gathering and UAT.
• Collaborate with clients to implement data integration solutions.
• Troubleshoot client issues for smooth project execution.

Skills

Client-facing skills

Leadership

Analytical skills

Problem-solving

Tools

Jira

Job description

Goals are great, but systems get the work done. DCKAP makes it easier for systems to work with each other. We help distributors and manufacturers harness the power of flowing data to drive operational excellence and profitable growth. As a result, they spend less time worrying about errors and more time on things that matter.

We are the people behind DCKAP Integrator and QA Touch.

• Care deeply about what you do and about making a difference in the world.
• Seek hypergrowth through consistent learning and experimenting.
• Balance work-life and life-life.
• Live a life of passion both inside and outside of work.
• Work seamlessly with multiple people– teamwork makes the dream work after all!
• Efficiently prioritize tasks and manage time.
• Move quickly, analyze and problem-solve on the go.
• Think outside the box and on your feet.
• Adapt and switch between your work and teamwork.

Business Analysts at DCKAP are strategic thinkers and solution architects, ensuring seamless integration across ERP, CRM, and eCommerce systems. They excel in managing the project lifecycle, from gathering and documenting business and functional requirements (BRDs/FRDs) to overseeing UAT and Go-Live delivery. With expertise in APIs and system integrations, they troubleshoot issues and optimize workflows for success. Proficient in tools like Jira and platforms like Shopify and Salesforce, they work closely with clients and teams to deliver impactful, data-driven solutions that drive customer satisfaction and business growth.

The Role

In this role, you will:

• Collaborate with clients to implement DCKAP Integrator (iPaaS/SaaS solution) for seamless data integration between eCommerce platforms and ERP or API-supported systems.
• Lead the end-to-end project lifecycle, including requirement gathering, system setup, integration development, User Acceptance Testing (UAT), and Go-Live delivery.
• Draft and manage Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Oversee post-live support to ensure customer satisfaction and successful outcomes.
• Provide functional guidance on ERP and CRM system integrations, such as Epicor Prophet21, DistributionOne ERP, Salesforce CRM, Magento, HubSpot, Shopify, and EvolutionX.
• Collaborate with clients during post-sale, implementation, and post-live phases to ensure smooth project execution.
• Troubleshoot and resolve client issues, ensuring smooth project implementation.
• Adopt and leverage Jira for task and resource management, and to improve transparency and efficiency.

The Requirements

Experience

• Minimum Work Experience – 3 years.
• Domain-based Work Experience- At least 2 years

Expertise

• Excellent client-facing skills and a commitment to customer success.
• Proven experience managing complex projects with a focus on systems integration.
• Expertise in drafting BRDs, FRDs, and leading UAT processes.
• Strong leadership skills with experience managing cross-functional teams.
• Proficiency with Jira and other project management tools.
• Knowledge of ERP, CRM systems, and eCommerce platforms is a plus.
• Strong analytical and problem-solving abilities.
• Strong understanding of REST APIs and its application

Perks you'll love

• A generous Learning & Development Budget
• Access to courses on Coursera & Stanford Continuing Studies.
• Reimbursement for relevant certifications and workshops.
• 4-Day work a week, on the second week of every month.
• Fully-Distributed workplace. Work remotely from anywhere in the world.
• Maternity & paternity leave.
• Travel and speak at conferences all around the world– on our tab.
• Hire-A-Star, our yummy referral program with a solid bonus.

Got what it takes?

Final Check

We want to make sure you and DCKAP are a good fit first, so we can move through our hiring process quickly. Before submitting your information, please check all the statements that apply to you!

• I care deeply about what I do.
• I am always seeking opportunities to learn and grow.
• I love reading books.
• I get things done and problem-solve on the go.
• I have a history of thinking outside the box and on my feet.
• I can adapt and switch between individual and teamwork without hiccups.
• I want to work remotely for my daily work.
• I have a history of prioritizing and working efficiently.

While you are welcome to apply, we are looking for people who meet all the criteria mentioned above.