Business Analyst

Future Proof; Union, Northern (NJ, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Future Proof is seeking a product designer to design interfaces that wrap the agents we build—voice flows, dashboards, eval review tools—everything a customer's team uses to operate a production AI system. Most agent demos are command lines. Most production agents have humans in the loop somewhere—reviewing outputs, escalating cases, tuning the eval set.

That UI is the difference between a system that gets adopted and one that quietly dies. You design it.

Qualifications

• 5+ years of product design, with at least one shipped product you can talk us through.
• Strong systems thinking — you don't paint pixels, you architect screens.
• You can prototype in Figma faster than most engineers can talk.
• Comfortable contracting (we will not be your only client; that's fine).
• You like working directly with engineers and customers, not through a PM.

Responsibilities

• Partner with the engineering lead on each customer engagement.
• Design the operator-facing UI — review queues, eval dashboards, escalation tooling.
• Design the user-facing UI when the agent has one — voice flows, chat surfaces, inline assistants.
• Run usability sessions with the people who'll actually use the system.
• Maintain a tiny, opinionated design system across engagements.

Job description

Design the interfaces that wrap the agents we build. Voice flows, dashboards, eval review tools — everything a customer's team uses to operate a production AI system.

Most agent demos are command lines. Most production agents have humans in the loop somewhere — reviewing outputs, escalating cases, tuning the eval set. That UI is the difference between a system that gets adopted and one that quietly dies. You design it.

What you'll do

• Partner with the engineering lead on each customer engagement.
• Design the operator-facing UI — review queues, eval dashboards, escalation tooling.
• Design the user-facing UI when the agent has one — voice flows, chat surfaces, inline assistants.
• Run usability sessions with the people who'll actually use the system.
• Maintain a tiny, opinionated design system across engagements.

What we look for

• 5+ years of product design, with at least one shipped product you can talk us through.
• Strong systems thinking — you don't paint pixels, you architect screens.
• You can prototype in Figma faster than most engineers can talk.
• Comfortable contracting (we will not be your only client; that's fine).
• You like working directly with engineers and customers, not through a PM.

Nice to have

• Background in voice UX or conversational interfaces.
• You've worked on internal-tools / ops UX before.
• Drawing chops — illustrations, system diagrams, anything but stock icons.