Business Analyst

TechDigital Group; St. Louis (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Data Analyst to enhance operational visibility through data analysis and dashboard development. In this role, you will collaborate with IT operations and support teams to gather requirements, identify key metrics, and ensure that dashboards align with business objectives. You will also work closely with BI developers to create visualizations that facilitate decision-making and improve performance tracking. If you are passionate about data and enjoy working cross-functionally, this opportunity is perfect for you.

Qualifications

• Proficiency in data analysis and visualization tools like Tableau and Power BI.
• Strong stakeholder management and communication skills are essential.

Responsibilities

• Collaborate with teams to identify operational visibility needs and KPIs.
• Define metrics and visualizations for operational dashboards.

Skills

Data Analysis

Business Intelligence

Data Analytics

ITSM Tools

SQL Knowledge

Excellent Communication Skills

Stakeholder Management

Cross-functional Collaboration

Tools

Tableau

Power BI

Looker

ServiceNow

Jira

SolarWinds

Medigate

Job description

Mandatory Skills

1. Proficiency in data analysis, mapping, and visualization tools (e.g., Tableau, Power BI, Looker, or similar).
2. Business Intelligence.
3. Data Analytics.
4. Any of ITSM tools (e.g., ServiceNow, Jira, or similar).
5. Any IT operations monitoring tools (e.g., SolarWinds, Medigate, or similar).
6. Report and Dashboard creation.
7. Incident, problem, change, and asset management.
8. Basic knowledge of SQL, ETL processes, and data integration techniques.
9. Excellent written and verbal communication skills.
10. Strong stakeholder management abilities.
11. Ability to work cross-functionally with IT, business, and data teams.

Responsibilities

Requirements Gathering & Business Analysis:
Collaborate with IT operations, infrastructure, and support teams to identify operational visibility needs, pain points, and KPIs.
Conduct stakeholder interviews, workshops, and process assessments to gather comprehensive business requirements and define dashboard requirements.
Translate business needs into functional and non-functional requirements for dashboard development.

Data Systems Analysis:
Identify, analyze and document relevant data fields and structures from IT operational systems such as ITSM (ServiceNow, Jira Service Management), network monitoring, application performance monitoring (APM), cloud platforms, and security tools.
Work with data engineers and BI analysts to assess data availability, integrity, and integration points.
Work with stakeholders to capture key metrics and KPIs that are used to track system performance, incident management, capacity planning, and SLA adherence.

Dashboard Development Support:
Define the key metrics and visualizations needed for the operational dashboard.
Collaborate with BI developers and data analysts to ensure dashboard design aligns with IT operational goals.
Provide input on visualization best practices to ensure usability and clarity.