Business Analyst

Paypal Holdings; Seattle (WA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work environment

Employee share options

Health and life insurance

Job summary

PayPal is seeking a seasoned Business Analyst to oversee software asset management (SAM) using ServiceNow. You will maintain records, optimize software usage, and drive a roadmap to improve processes and compliance across the organization.

With 5+ years in business analysis and strong Excel and licensing knowledge, you will collaborate with IT and cross-functional teams to manage contracts, renewals, budgets, and audits.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of business analysis experience with strong analytical and problem-solving skills.
• Advanced Excel proficiency (PivotTables, VLOOKUP, IF, macros) and other Microsoft Office tools.
• Experience in enabling process workflows in ServiceNow.
• Experience managing enterprise software licensing agreements and contracts.
• Proficiency with various software licensing models.
• Ability to create and maintain license, contract, and financial reports.
• Experience documenting business processes for diverse audiences (business stakeholders, leadership, technical SMEs).

Responsibilities

• Oversee the software asset lifecycle via ServiceNow SAM, maintaining accurate records and a centralized database of contracts and entitlements.
• Identify gaps in current SAM processes and recommend solutions to improve efficiency and reduce risk.
• Ensure license agreement compliance and track software inventory across the organization.
• Collaborate with IT and non-IT teams to fulfill software requirements, manage vendor agreements, renewals, and audits.
• Onboard new software contracts into ServiceNow SAM and maintain complete, accurate contract information.
• Prepare monthly forecasts and yearly budgets based on software contract spend.
• Conduct software compliance reviews, monitor for compliance risk, and identify cost-saving opportunities.
• Document processes, create and maintain policies, and develop training materials for stakeholders.
• Support cross-functional projects to expand software visibility and improve discovery tools.
• Manage project tasks related to SAM processes across teams and coordinate negotiation and execution of agreements.
• Identify and implement process improvements related to SAM configuration and data quality.
• Analyze vendor contracts and licensing terms, capturing essential entitlements and terms.
• Provide day-to-day support for license and software asset management requests.
• Collaborate with sourcing and management teams on contract onboarding and budgeting.
• Communicate effectively with key stakeholders to ensure alignment on SAM goals.

Skills

Excel Proficiency

ServiceNow

Licensing Knowledge

Financial Reporting

Stakeholder Communication

Education

Bachelor's degree

Tools

Microsoft Office

ServiceNow SAM

Job description

Job Overview

Your role as a Business Analyst in PayPal’s Software Asset Management (SAM) team is to oversee the software asset lifecycle using ServiceNow’s Software Asset Management module. You will maintain accurate records, optimize software usage and spend, and ensure compliance with licensing agreements. You will also identify gaps in existing processes and execute a roadmap to improve them.

Responsibilities

• Oversee the software asset lifecycle via ServiceNow SAM, maintaining accurate records and a centralized database of contracts and entitlements.
• Identify gaps in current SAM processes and recommend solutions to improve efficiency and reduce risk.
• Ensure license agreement compliance and track software inventory across the organization.
• Collaborate with IT and non‑IT teams to fulfill software requirements, manage vendor agreements, renewals, and audits.
• Onboard new software contracts into ServiceNow SAM and maintain complete, accurate contract information.
• Prepare monthly forecasts and yearly budgets based on software contract spend.
• Conduct software compliance reviews, monitor for compliance risk, and identify cost‑saving opportunities.
• Document processes, create and maintain policies, and develop training materials for stakeholders.
• Support cross‑functional projects to expand software visibility and improve discovery tools.
• Manage project tasks related to SAM processes across teams and coordinate negotiation and execution of agreements.

Day‑to‑Day Tasks

• Identify and implement process improvements related to SAM configuration and data quality.
• Analyze vendor contracts and licensing terms, capturing essential entitlements and terms.
• Provide day‑to‑day support for license and software asset management requests.
• Collaborate with sourcing and management teams on contract onboarding and budgeting.
• Communicate effectively with key stakeholders to ensure alignment on SAM goals.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of business analysis experience with strong analytical and problem‑solving skills.
• Advanced Excel proficiency (PivotTables, VLOOKUP, IF, macros) and other Microsoft Office tools.
• Experience in enabling process workflows in ServiceNow.
• Experience managing enterprise software licensing agreements and contracts.
• Proficiency with various software licensing models.
• Ability to create and maintain license, contract, and financial reports.
• Experience documenting business processes for diverse audiences (business stakeholders, leadership, technical SMEs).

Benefits

PayPal offers a range of benefits to support your well‑being, including a flexible work environment, employee share options, health and life insurance, and more. For detailed information, visit https://www.paypalbenefits.com.

EEO Statement

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

COVID-19 Protocols

Employees may be required to follow Covid‑19 protocols, which could include a vaccination requirement for onsite roles. Reasonable accommodation is available for medical or religious reasons.