Manager, Customer Success Management

PayPal; Chicago (IL); On-site; USD 118,000 - 174,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage for you and your…

Resources to create financial security

Belonging and inclusive culture

Job summary

PayPal in Chicago, IL, seeks a seasoned sales operations professional to act as a strategic thought partner, enhancing efficiency and data-driven decision making across the sales organization. You will lead reporting, coordinate with product, finance, and customer success, and maintain strong client relationships to drive revenue growth.

This role emphasizes continuous improvement and cross-team collaboration in a fast-paced payments environment.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Identify issues and recommend best practices to enhance sales team efficiency and effectiveness.
• Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration.
• Prepare detailed sales reports and presentations, offering valuable insights to support decision‑making.
• Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal’s offerings.
• Foster a culture of continuous improvement within the customer success team, promoting professional development and growth.

Education

Bachelor's degree or equivalent

Job description

Company Overview

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job will be a sophisticated thought partner using specialized expertise to identify issues and recommend best practices. Your role focuses on enhancing the efficiency and effectiveness of the sales team, managing sales data, preparing reports, coordinating with various departments, and ensuring smooth communication between the sales team and clients. By streamlining processes and providing critical support, you enable the sales team to focus on driving revenue and achieving sales targets.

Essential Responsibilities

• Identify issues and recommend best practices to enhance sales team efficiency and effectiveness.
• Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration.
• Prepare detailed sales reports and presentations, offering valuable insights to support decision‑making.
• Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal’s offerings.
• Foster a culture of continuous improvement within the customer success team, promoting professional development and growth.

Minimum Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Pay Range

• San Jose, California: ($129,500.00 - $191,950.00 Annually)
• Chicago, Illinois: ($117,500.00 - $174,350.00 Annually)
• Austin, Texas: ($117,500.00 - $174,350.00 Annually)
• New York City, New York: ($129,500.00 - $191,950.00 Annually)
• Scottsdale, Arizona: ($111,500.00 - $165,550.00 Annually)
• Omaha, Nebraska: ($111,500.00 - $165,550.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy.
• We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Additional Information

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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