Business Analyst

Oscar; Santa Clara (CA); Remote; USD 89,544 - 117,096; Full time

Job summary

A staffing and recruiting firm seeks an experienced Business Analyst with expertise in Configure, Price, Quote (CPQ) systems or Service Order Management (SOM). The candidate should have a strong understanding of end-to-end opportunity-to-order processes and the ability to work independently in a remote environment. This 6-month contract role offers a competitive hourly rate, varying based on experience, and requires skills in requirements gathering, process optimization, and cross-functional collaboration.

Qualifications

• Proven experience as a Business Analyst with CPQ or SOM.
• Strong understanding of end-to-end sales and order management processes.
• Excellent analytical, communication, and documentation skills.

Responsibilities

• Gather, analyze, and document business requirements related to CPQ or SOM systems.
• Evaluate current processes and identify areas for optimization.
• Collaborate with technical teams and stakeholders to ensure requirements are understood.

Skills

Expertise in Configure, Price, Quote (CPQ) systems

Strong experience with Service Order Management (SOM)

Analytical skills

Communication skills

Documentation skills

Ability to manage multiple priorities

Tools

ServiceNow SOM

Steelbrick CPQ

Callidus CPQ

Job description

This range is provided by Oscar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00/hr - $85.00/hr

We are seeking an experienced Business Analyst with strong expertise in Configure, Price, Quote (CPQ) systems or Service Order Management (SOM). The ideal candidate will have hands‑on experience in one or more of the following platforms:

• ServiceNow SOM

This Business Analyst role requires a deep understanding of end-to-end Opportunity-to-Order processes, including requirements gathering, process documentation, workflow analysis, and collaboration with cross‑functional teams to enable seamless business operations.

Key Responsibilities

• Gather, analyze, and document business requirements related to CPQ or SOM systems.
• Evaluate current processes and identify areas for optimization within the Opportunity-to-Order lifecycle.
• Collaborate closely with technical teams, product owners, and business stakeholders to ensure requirements are clearly understood and implemented effectively.
• Support system enhancements, configuration updates, and integration efforts.
• Assist with testing, validation, and user acceptance processes.
• Prepare detailed process flows, functional documents, and reporting as needed.

Qualifications

• Proven experience as a Business Analyst working with Steelbrick CPQ, Callidus CPQ, or ServiceNow SOM.
• Strong understanding of end-to-end sales and order management processes.
• Excellent analytical, communication, and documentation skills.
• Ability to work independently in a remote environment and manage multiple priorities.

Recap

• Location: Fully Remote
• Type: 6-month Contract (with potential to extend)
• Rate: will vary dependent on relevant experience

You think you're a good fit for the role, we'd love to hear from you!

Seniority level

Associate

Employment type

Contract

Job function

• Research, Analyst, and Information Technology

Industries

Staffing and Recruiting