Business Analyst

APR Consulting; Rosemead (CA); Hybrid; USD 47,000 - 52,000; Full time

Job summary

APR Consulting is seeking a Business Analyst for a hybrid role in Rosemead, CA. You will translate backlog items into clear requirements, document data mappings, and define testable criteria for IVA capabilities.

The position requires collaboration across business, technology, and product teams to ensure traceability and validation of delivered features. You will own detailed requirement definitions, participate in discovery sessions, and develop end-to-end test scenarios, driving quality and

Qualifications

• 3-5 years of business-analysis experience in complex technology or digital programs.
• Experience with IVR/IVA, chatbots, or contact centers is preferred.
• Strong ability to elicit and document functional and non-functional requirements.
• Experience creating testable acceptance criteria and test scenarios.

Responsibilities

• Translate approved backlog items into functional and non-functional requirements.
• Document business rules, data mappings, and integration needs.
• Facilitate discovery sessions with stakeholders across teams.
• Define acceptance criteria and end-to-end test scenarios.
• Maintain traceability across requirements, backlog items, and tests.
• Validate requirements with business owners and QA, escalate as needed.

Skills

Business analysis

Facilitation

Written communication

Problem solving

Attention to detail

Tools

SQL

Job description

An electric utility client is looking for a Business Analyst who will translates approved backlog items into clear, traceable, and testable requirements.

Position: Business Analyst

Location: Rosemead, CA 91770 – Hybrid: Onsite Tu & W

Pay Rate: $35.40/hr. on W2

Duration: 12 months or longer

Schedule: 1st shift, M-F, 8:00 AM to 5:00 PM

Position Summary

The Business Analyst, Intelligent Virtual Assistant (IVA), translates approved backlog items into clear, traceable, and testable requirements. This role analyzes business processes, rules, data, system interactions, reporting needs, exceptions, and dependencies to develop requirement packages and end-to-end test scenarios that support implementation and validation of approved capabilities.

Primary Accountability

Owns the detailed definition, documentation, traceability, and requirements-based validation of approved IVA backlog items.

RESPONSIBILITIES

• Requirements Analysis & Documentation
• Review approved backlog items, BRDs, business policies, procedures, and system documentation.
• Facilitate discovery sessions with business, operations, product, technology, analytics, QA, vendors, and SMEs.
• Translate product direction into functional and non-functional requirements.
• Identify gaps, conflicts, missing rules, exceptions, and unclear requirements.
• Escalate unresolved business or product decisions to Product Management.
• Ensure requirements are specific, measurable, traceable, and testable.
• Business Rules & Decision Logic
• Document business rules, eligibility criteria, validations, calculations, sequencing, and outcomes.
• Define behavior for missing, invalid, unavailable, or inconsistent information
• Maintain a traceable business rules repository.
• Validate rules with business owners and escalate unresolved policy decisions.
• Expand high-level customer journeys into detailed scenarios.
• Document successful, alternate, exception, failure, escalation, and recovery paths.
• Define customer inputs, system responses, handoff requirements, and expected outcomes.
• Analyze customer friction points, interruptions, authentication issues, and system failures.
• Present findings and recommendations to Product Management.
• Data, Reporting & Integration Requirements
• Define data sources, elements, mappings, validations, transformations, and reporting needs.
• Document relationships between customer inputs, data, system responses, and reporting events.
• Establish event tracking, metrics, calculations, filters, and reporting logic.
• Identify data-quality issues and their business impact.
• Document integration requirements, including inputs, outputs, validations, error handling, dependencies, and interface requirements.
• Maintain traceability across requirements, integrations, testing, and defects.
• Acceptance Criteria & Testing
• Develop detailed, testable acceptance criteria covering success, failure, boundary, alternate, and exception scenarios.
• Ensure criteria address data, integration, reporting, authorization, transfer, and operational requirements.
• Create functional, integration, end-to-end, regression, negative, and exception-based test scenarios.
• Define test data, preconditions, execution steps, expected results, and evidence requirements.
• Support test execution, validation, defect management, retesting, and closure activities.
• Provide requirements-based readiness assessments to Product Management.
• Analyze defects to determine whether issues stem from requirements, business rules, data, integrations, configuration, platform behavior, reporting, prompts, or implementation.
• Route issues to appropriate owners and update documentation when approved corrections are made.
• Identify recurring gaps and recommend process improvements.
• Production Validation
• Validate released capabilities against approved requirements.
• Review production results, transcripts, defects, and operational findings.
• Identify deviations between requirements and actual behavior.
• Create defects or requirement updates as needed and provide findings to Product Management.
• Maintain traceability between production findings, requirements, and backlog items.

QUALIFICATIONS:

• 3-5 years of business-analysis experience supporting complex technology, customer-experience, contact-center, or digital initiatives.
• Experience with IVR, IVA, chatbots, conversational AI, contact centers, or digital self-service.
• Working understanding of APIs, relational data, system interfaces, and upstream and downstream dependencies.
• Experience in data analysis and reporting. Familiarity with SQL or comparable methods for validating relational data.
• Strong experience eliciting and documenting functional and non-functional requirements.
• Demonstrated experience documenting business rules, decision logic, process flows, and exception scenarios.
• Experience developing testable acceptance criteria.
• Experience producing data mappings, interface requirements, or integration documentation.
• Experience developing functional, integration, end-to-end, negative, and regression test scenarios.
• Experience maintaining requirement traceability.
• Strong defect-documentation and analytical problem-solving skills.
• Ability to work across multiple journeys or assignments as program priorities change.
• Strong facilitation and written communication skills.

PREFERRED QUALIFICATIONS:

• Experience testing voice or conversational customer experiences.
• Experience defining analytics events, calculations, dashboards, or operational reports.
• Experience with customer authentication and enterprise integrations.
• Experience working with distributed teams or implementation vendors.
• Experience in a regulated or high-volume customer-service environment

About our client:

Our client is one of the largest electric utilities and a longtime leader in renewable energy and energy efficiency in the United States providing electricity for much of Southern California.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.