Business Analyst

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 90,000 - 110,000; Full time

Job summary

Independence Blue Cross seeks a detail-oriented Business Analyst to manage the EBPP application, ensuring data integrity and smooth billing/process operations. You will coordinate with Alacriti, analyze inquiries, and drive improvements for user experience and efficiency.

The role requires 3+ years in business analysis or application support, with a Bachelor’s in a related field. Prior EBPP exposure is preferred; strong communication and MS Office skills are essential.

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field.
• 3+ years in business analysis or application support roles.
• Experience with electronic billing/payment systems preferred.

Responsibilities

• Serve as primary contact for EBPP application management.
• Track, analyze, and resolve inquiries related to billing and payment processes.
• Identify issues based on reports and inquiries received.
• Coordinate with Alacriti to address issues and service requests.
• Monitor system performance, generate reports, and provide insights for efficiency.
• Recommend and implement EBPP process improvements.
• Ensure regulatory compliance and maintain documentation of processes and changes.
• Educate users on EBPP processes and tools.

Skills

Analytical

Problem-solving

Communication

Vendor management

Reporting tools

MS Office

Education

Bachelor’s degree in Business/Finance/IS

Tools

Alacriti

EBPP platforms

Job description

We are seeking a detail-oriented and proactive Business Analyst to manage and support our Electronic Billing Payment and Presentment (EBPP) application. This role is critical in ensuring smooth operations of our billing and payment processes, maintaining data integrity, and delivering exceptional service to internal and external stakeholders.

• Application Oversight: Serve as the primary point of contact for EBPP application management.
• Issue Management: Track, analyze, and resolve inquiries related to billing and payment processes.
• Error Resolution: Identify issues and errors that may exist based on the reporting and inquiries received
• Vendor Coordination: Act as liaison with Alacriti, our EBPP vendor, to address technical issues, enhancements, and service requests.
• Reporting & Analysis: Monitor system performance, generate reports, and provide insights to improve efficiency.
• Process Improvement: Recommend and implement solutions to optimize EBPP functionality and user experience.
• Compliance & Documentation: Ensure adherence to regulatory requirements and maintain accurate documentation of processes and changes.
• Education: Bachelor’s degree in Business, Finance, Information Systems, or related field.
• Experience:
  • 3+ years in business analysis or application support roles.
  • Prior experience with electronic billing/payment systems preferred.
• Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and vendor management skills.
  • Proficiency in reporting tools and Microsoft Office Suite.
  • Familiarity with EBPP platforms (Alacriti experience is a plus).

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.