Business Analyst

Prudential Annuities Distributors (PAD); Newark (NJ); On-site; USD 76,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

PTO and parental/military leave

401(k) match

Job summary

Prudential Annuities Distributors (PAD) seeks an experienced Business Analyst, Data Exchange, to join the CDM team in a customer-facing capacity. You will lead independent data exchange implementations, leverage existing integration capabilities, and design custom solutions as needed.

The role requires strong business and technical expertise to define data requirements, coordinate data loads, and collaborate with customers, internal teams, and third-party administrators to deliver accurate,

Qualifications

• Excellent communication skills with customers and internal partners
• Strong analytical and problem-solving skills on data integration projects
• Ability to build partnerships with customers, partners, and internal teams
• Proven track record of delivering results in fast-paced environments
• Experience with data quality assessment and data testing
• Ability to work independently and prioritize deliverables

Responsibilities

• Lead data exchange implementations and mentor others through complex situations
• Define data requirements with customers and propose alternatives for data concerns
• Provide feedback to data corrections to meet predefined tolerances
• Coordinate data loads into administration systems and promote production readiness
• Collaborate to solve complex problems across teams and partners
• Support data integrations via established methodologies (SSO / API)
• Work with customers, partners, and TPAs to implement effective solutions
• Perform iterative data auditing/testing for completeness and accuracy

Skills

Data integration

Analytical skills

Customer-facing communication

Project coordination

SQL

Excel

APIs

SSO

Education

Bachelor's degree or equivalent work experience

Tools

Excel

SQL

APIs

Compass Administration

Text/CSV file formats

Job description

Job Classification: Operations - Insurance Operations Group

Insurance is seeking an experienced professional to join the Customer Data Management (CDM) Team as a Business Analyst, Data Exchange. This will be a role customer-facing that requires a unique mix of business and technical expertise within the Service Operations organization. The ability to perform a consultative role to our internal partners within Operations and Distribution as well as our customers and their technology partners is critical to delivering on the key responsibilities of the position. A successful candidate will possess the ability to work independently on implementations of multiple data exchanges, leveraging already established integration capability as well as custom solutions as the need arises.

Primary Responsibilities

• Working independently and leading others through complex situations
• Defining data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns.
• Providing feedback for data corrections to meet predefined tolerances for data accuracy.
• Coordinating activities to complete data loads into the appropriate administration system and promoting the data integrations to production status.
• Collaborate to solving complex problems by taking a broad perspective to identify solutions.
• Supporting the installation of Group Insurance customers implementing data integrations byUtilizing already established, strategic, file and non-file based methodologies (SSO / API).
• Working closely with our internal partners, customers and/or the Third-Party Administrators to define, recommend and implement effective solutions
• Completing iterative data auditing / testing for completeness and adherence to plan details.
• Participation in projects and process improvement initiatives that focus on bringing efficiencies to customer onboarding activities.

Qualifications

• Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer needs
• Strong analytical and problem-solving skills working on data integration projects
• Excellent interpersonal skills with the ability to build and cultivate partnerships with Group Insurance customers, their technology partners, TPA's and internal business partners
• Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment
• Demonstrated ability to perform data quality assessment and data testing
• Ability to work independently, prioritize deliverables and drive to solutions
• Experience with Text, CSV / fixed width file formats required
• Expertise on Compass Administration system is highly desired
• Knowledge of Group Insurance products highly desired
• Experience working on an agile team is highly desired
• Ability to build new and mature existing business processes to be used by others is highly desired
• Technical background with Excel / Excel Macros, text file manipulation and SQL to participate on the agile team on projects is highly desired
• Working knowledge of APIs and SSO highly desired
• Bachelor’s degree or equivalent work experience

Salary and Benefits

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $76,000.00 to $125,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
• To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers.
• Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Equal Opportunity & Inclusion

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.