Manager, Vocational Rehab (Virtual)

Prudential Annuities Distributors (PAD); Portland (ME); On-site; USD 106,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO & family leave

401(k) with company match

Company pension

Wellness programs

Education benefits

Employee stock purchase plan

Job summary

Prudential is seeking a Senior Operations leader to manage a team of Vocational Rehabilitation Specialists, driving return-to-work programs, KPI performance, and data-driven process improvements. You will coach and mentor counselors, recruit talent, and collaborate with cross-functional partners to deliver high-quality disability insurance services.

The role requires a Master’s in vocational rehabilitation with CRC, strong Excel/data skills, and a proven leadership track record in the disability

Qualifications

• Master’s degree in vocational rehabilitation or related field; CRC certification required.
• Proven leadership experience in disability insurance or related field.
• Strong KPI reporting and data analysis skills; proficient in Excel charts/graphs.

Responsibilities

• Manage a team of Vocational Rehabilitation Specialists and oversee return-to-work services for STD/LTD.
• Ensure team meets or exceeds KPIs through coaching and data-driven insights.
• Lead recruitment, hiring, and onboarding of diverse talent.
• Mentor and train new vocational counselors; champion best practices.

Skills

Leadership

KPI reporting

Excel skills

Communication skills

Coaching

AI tools

Education

Master’s degree in vocational rehabilitation

CRC certification

Tools

Excel

AI tools

Job description

Job Classification: Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

What you can expect:

• Manage a team of Vocational Rehabilitation Specialists, providing return-to-work services across STD and LTD, forensic assessments of employability, and occupational analysis.
• Ensure the team is achieving or exceeding key performance indicators through observation, coaching, and data-driven insight.
• Monitor, analyze, and report on team KPIs — leveraging strong Excel skills (formulas, tables, charts, and graphs) to surface trends and tell a clear performance story.
• Champion new and better ways of working — continually seeking more effective, creative approaches to help claimants return to work and advancing vocational best practices across the team.
• Lead the team through change with confidence and positivity — helping specialists adapt to and embrace evolving processes while sustaining strong results, high-quality service, and team morale.
• Serve as a trusted business partner — communicating clearly and effectively, both verbally and in writing, across all levels of the organization.
• Teach, coach, and guide new vocational counselors, sharing deep subject-matter expertise to develop the next generation of talent.
• Model the efficient, everyday use of AI tools to streamline work and elevate the team’s productivity and impact.
• Advance the capabilities of the vocational team through participation or leadership of initiatives, both within the unit and cross-functionally.
• Provide vocational subject-matter expertise in the sales and customer retention cycles.
• Responsible for recruiting, hiring, and onboarding of diverse talent.

What you’ll need:

• Master’s degree in vocational rehabilitation or a related field, with certification as a Rehabilitation Counselor (CRC) required.
• Recognized expertise in the vocational rehabilitation field.
• Demonstrated leadership experience/capabilities or demonstrated aptitude for leading a team of professionals in the disability insurance industry.
• Proficiency in KPI reporting and analysis, with excellent Excel skills (formulas, graphs, tables, and charts).
• A confident, adaptable approach to change — able to stay positive, support the team, and help them implement new ways of working without losing momentum or morale.
• Comfort with the daily use of AI tools to work more efficiently and effectively.
• Strong written and oral communication skills.
• Experience working with cross-functional business partners in claims, distribution, product, and other expert resources.
• Experience working with small to national-level customers in the execution of critical services.
• A track record of innovation and strong results.

It’d be a plus if you had:

• ADA certification and experience preferred.
• Previous ADA or RTW case management experience preferred.
• 3-5 years of leadership experience preferred.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $106,000.00 to $174,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers.

Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Prudential welcomes all applicants, even if you don’t meet every requirement.

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.

Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.

Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years.

For more information please visit news.prudential.com.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us.

We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work.

We don’t just accept difference—we celebrate it, support it, and thrive on it.

At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future.

We encourage employees to hone their skills and explore continued opportunities within Prudential.

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023.

With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives.

For more information about PGIM, visit pgim.com.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

For more information please visit news.prudential.com.

PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States.

PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us.

We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work.

We don’t just accept difference—we celebrate it, support it, and thrive on it.

At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future.

We encourage employees to hone their skills and explore continued opportunities within Prudential.