Business Analyst

University of New England; Maine; On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Health and dental plans

Retirement match up to 8%

Generous leave and holidays

Educational benefits: UNE tuition waiv

Job summary

University of New England is seeking a Business Process Analyst to bridge University functional areas and Information Technology Services, shaping process improvements through enterprise technology. You will lead process discovery, document current and future-state workflows, and translate business needs into clear functional requirements.

Focus areas include Finance and administrative processes such as general ledger, procure-to-pay, budgeting, grants, and financial reporting.

Qualifications

• Experience documenting business requirements and translating them into functional specs.
• Familiar with process discovery and documenting current and future state workflows.
• Experience in higher education or similarly complex, mission-driven organizations.
• Knowledge of enterprise technology integrations, data flows, and controls.

Responsibilities

• Lead stakeholder discovery sessions to define objectives, gaps, and requirements.
• Document current- and future-state processes, including workflows and system interactions.
• Translate approved requirements into actionable functional specifications for technical teams.
• Contribute to testing, data validation, and post-production validation activities.
• Present recommendations with clear business impacts, risks, and tradeoffs.

Tools

APIs

SQL

Job description

The Business Process Analyst serves as a liaison between University functional areas and Information Technology Services ( ITS ), analyzing and improving business processes through effective use of enterprise technology. The position leads process discovery, documents current- and future-state workflows, identifies opportunities for standardization and automation, and translates business needs into clear functional and system requirements. The analyst partners with functional stakeholders, technical teams, project managers, and vendors throughout solution evaluation, implementation, testing, and post-production validation.

The role supports University-wide initiatives, with particular emphasis on Finance and administrative processes such as general ledger, accounts payable and receivable, procurement, budgeting, grants, financial reporting, and reconciliation.

About The University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits:
  • UNE tuition waiver for employees, spouses, and domestic partners

Business Process Analysis & Requirements

• Lead stakeholder discovery sessions to define business objectives, process gaps, requirements, controls, dependencies, and desired outcomes.
• Document current- and future-state processes, including workflows, roles, business rules, exceptions, decision points, and system interactions.
• Analyze end-to-end processes and recommend opportunities to eliminate duplication, reduce manual work, strengthen controls, standardize practices, and automate workflows.
• Develop and prioritize business and functional requirements, use cases, user stories, business rules, and acceptance criteria.
• Translate approved requirements into actionable functional specifications and solution requirements for technical and vendor teams.
• Conduct fit-gap analyses to determine whether requirements are best addressed through process changes, existing functionality, configuration, reporting, integration, or customization.
• Maintain traceability of requirements through design, testing, implementation, and post-production validation.
• Present recommendations that clearly identify business impacts, risks, dependencies, alternatives, and tradeoffs.

Finance & Administrative Process Analysis

• Analyze Finance and administrative processes, including general ledger, accounts payable and receivable, procurement, budgeting, grants, reporting, reconciliation, and related operations.
• Partner with subject matter experts to document financial rules, approvals, controls, data requirements, exceptions, and dependencies.
• Recommend process and technology improvements that reduce manual effort, improve data quality, strengthen controls, and increase use of existing enterprise capabilities.
• Analyze cross-functional processes spanning multiple University departments, applications, and data sources.

Application & Solution Support

• Translate approved processes and requirements into application configurations, workflows, forms, reports, security roles, and related solution specifications.
• Analyze complex application issues to identify whether root causes involve business processes, data, configuration, integrations, or system defects.
• Assess business impacts of application enhancements, upgrades, and releases and validate readiness for implementation.
• Develop and maintain process documentation, functional specifications, job aids, and knowledge resources.

Testing, Data & Integrations

• Develop test scenarios, test cases, and acceptance criteria based on documented requirements.
• Coordinate and support system, integration, regression, and user acceptance testing, documenting results and tracking defects through resolution.
• Analyze and validate application data to support reporting, reconciliation, conversion, migration, and decision‑making.
• Document data definitions, mappings, integration requirements, reconciliation rules, and error‑handling requirements.
• Partner with technical teams to validate integrations and data exchanges between enterprise applications.
• Serve as a business analysis resource for implementations, system selections, upgrades, enhancements, and process‑improvement initiatives.
• Support vendor and technology evaluations through requirements development, use cases, demonstrations, fit‑gap analysis, and solution assessment.
• Facilitate cross‑functional discussions to resolve differences in requirements, processes, priorities, and solution approaches.
• Coordinate functional requirements, solution questions, defects, and enhancement requests with vendors and internal teams.
• Communicate project status, findings, risks, dependencies, recommendations, and decisions to technical and non‑technical audiences.
• Identify and recommend opportunities to standardize University processes and improve use of existing technologies.
• Evaluate opportunities to use workflow automation, analytics, integrations, and emerging technologies, including AI, to improve efficiency, accuracy, controls, and user experience.
• Contribute to institutional standards for business analysis, requirements documentation, process mapping, testing, and solution evaluation.
• Incorporate lessons learned and industry practices into future projects and process improvements.
• Maintain knowledge of current business analysis practices, enterprise applications, higher education processes, and relevant technologies.
• Perform other duties as assigned.

Preferred Qualifications

• Experience with reporting and data analysis tools, basic SQL , or query and dashboard tools.
• Experience supporting application integrations, APIs, or data exchanges between systems.
• Familiarity with business analysis or related frameworks and certifications (for example, ECBA , CCBA , or CBAP ).
• Experience in higher education or another complex mission‑driven organization.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range

Anticipated Pay Range $75,000 - $82,000

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume
• Names and contact information for three professional references

Optional Documents