Business Analyst

State of Indiana; Indianapolis (IN); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Hybrid option for eligible employees/"

Free Parking for most positions

LinkedIn Learning access

Pension plan options

Paid holidays

Job summary

The Indiana Office of Court Technology seeks a Business Analyst to work with agencies and stakeholders to understand needs, improve processes, and support court applications.

You will serve as a liaison between IOCT and key partners, contributing to projects across the judiciary. This full-time role offers growth opportunities with a hybrid work option and a starting salary of $55,224, commensurate with education and experience.

Qualifications

• Integrity and discretion in handling confidential information.
• Professional demeanor and ability to interact with diverse stakeholders.
• Strong customer service orientation.
• Effective written and verbal communication.
• Strong logical thinking and problem solving.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with Microsoft Office and government systems.

Responsibilities

• Gather, analyze, and document stakeholder needs and requirements.
• Train users and maintain supplemental materials.
• Respond to questions and issues originated through the Help Desk.
• Resolve problem situations with professional communication to end users and management.
• Develop an understanding of the criminal justice and judicial systems.
• Provide support and maintenance for current software applications.
• Analyze current processes and workflows and recommend improvements.
• Participate in the software development lifecycle.
• Collaborate with software development to determine designs and track deadlines.

Skills

Integrity

Professionalism

Customer Service

Communication

Critical Thinking

Organization

Attention to Detail

Problem Solving

Technology & Tools

Tools

Microsoft Suite

Job description

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The Office of Judicial Administration is responsible for the efficient administration of all agencies that operate under the direction of the Chief Justice and the Supreme Court. That includes 200 personnel; fiscal management; communication; technology; legal services; intergovernmental relations; services for the trial courts; and support for court boards, commissions, and committees. The Office is headed by Chief Administrative Officer Aaron Hood, who reports directly to the Chief Justice of Indiana and serves as the link between the Chief Justice and the agencies of the Court.

Salary: The salary for this position traditionally starts at $55,224 but may be commensurate with education and/or experience.

About the Job:

The Indiana Office of Court Technology supports stakeholders and applications across the justice system. This position works closely with key stakeholders to understand business needs, build solutions to improve processes, and support existing applications. The endeavor is to streamline processes, bridge entities, and develop improvements using technology. As part of the team, you’ll work with users and systems that impact the judicial branch of Indiana. The team values its members and their varying backgrounds and experiences while striving to maintain a balance between work and personal life. Opportunities for growth and development are available.

A Day in the Life:

As a business analyst, you will assist in the development, enhancement, maintenance, and support of applications and business processes used by agencies and stakeholders supported by the Indiana Office of Court Technology. This position serves as a liaison between IOCT and key stakeholders for project and software management. Duties and responsibilities include, but are not limited to:

• Work with stakeholders to gather, analyze, and document their needs and requirements
• Train users, create and maintain supplemental materials
• Respond to questions and issues originated through the Help Desk
• Resolve problem situations in a professional manner and accurately communicate pertinent information to end users and management
• Develop an understanding of the criminal justice and judicial systems
• Provide support and maintenance for current software applications as well as future applications
• Analyze current processes and workflows, evaluate efficiencies and make process improvement recommendations
• Perform activities through the software development life cycle
• Partner with software development to determine designs and system configurations; track process and deadlines; answer questions, provide feedback and work through bug fixes

What You'll Need for Success:

Integrity

• Exercise discretion in handling confidential information and materials
• Maintain personal and business affairs in a manner that ensures public confidence in the integrity, competence, impartiality, and independence of the judiciary as well as avoid situations that could lead to conflict, or the appearance of conflict

Professionalism

• Interact with all persons in a respectful manner, maintain business-like appearance, and promote harmony in the workplace
• Interact with executive branch agencies, federal agencies, and judicial officers in a manner that promotes confidence and respect in the Office of Judicial Administration

Customer Service

• Act as a liaison when interacting with management, staff, internal and external stakeholders to provide program specific information, answer questions, and address issues and concerns
• Successfully diffuse elevated conversations with an intent for resolution

Communication

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Communicating effectively in writing as appropriate for the needs of the audience

Critical Thinking

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Organization

• Manage assignments to ensure all tasks are completed within deadlines
• Effectively manage time and prioritization of tasks and projects
• Prepare and maintain complex and confidential records in an automated system to work on numerous tasks

Attention to Detail

• Research, coordinate, and track work in a proficient manner to ensure accuracy

Problem Solving

• Identify problems and review related information to develop and implement solutions
• Use deductive reasoning skills to meet several complimentary goals

Technology and Tool Usage

• Learn and adapt to new technologies within the Microsoft Suite as well as Supreme Court systems

Benefits package for full-time employees:
The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans;
• Wellness program (offers a premium discount for the medical plan and gift cards);
• Health savings account, which includes bi-weekly state contribution;
• Deferred compensation 457B account (similar to 401k plan) with employer match;
• Two (2) fully funded pension plan options;
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid new parent leave;
  • Up to 15 hours of paid community service leave;
• Combined 180 hours of paid vacation, personal, and sick leave time off;
• 12 paid holidays, 14 on election years;
• Group life insurance;
• Employee assistance program that allows for covered behavioral health visits;
• Qualified employer for the Public Service Loan Forgiveness Program;
• Free Parking for most positions;
• Free LinkedIn Learning access
• Hybrid Option for eligible employees/positions

Equal Employment Opportunity: The Indiana Supreme Court is an Equal Opportunity Employer. Equal employment opportunities are provided to all applicants for employment without regard to race, color, religion, sex (including pregnancy), gender identity, national origin, age, disability, marital status, political affiliation, socioeconomic status, status as a protected veteran or any other protected status in accordance with applicable federal, state, and local laws, and the Indiana Judicial Code.
If you are a qualified individual with a disability and will need reasonable accommodation to assist you in applying for the position or performing the essential functions of the job, the Indiana Supreme Court will provide such reasonable accommodations.