Business Analyst

Davita Inc.; Fort Worth (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a CX/UX Journey Mapping Consultant. This fully remote role requires expertise in journey mapping and Agile methodologies to enhance the customer experience for enterprise users. The consultant will collaborate across teams and utilize various tools for persona development and UX validation.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

Health Spending Account

PTO, Vacation or Sick Leave

Qualifications

• Strong experience in Agile and journey mapping.
• Proficient in stakeholder collaboration and UX design.
• Strong facilitation skills and excellent communication.

Responsibilities

• Create and maintain journey maps for enterprise products.
• Provide UX insights for IT design efforts.
• Participate in Agile ceremonies.

Skills

Experience creating journey maps

Customer-centric thinking

SAFe experience

Agile methodologies

Tools

Miro

Figma

Lucidchart

Adobe XD

Job description

*Job Title:* CX/UX Journey Mapping Consultant
*Location:* Remote (Preference for candidates local to the Dallas-Fort Worth area)
*Top Skills Required*
*Experience creating journey maps and personas based on stakeholder discussions and discovery sessions
*UX-focused, customer-centric thinker with the ability to guide IT design decisions
*Strong experience in SAFe, Agile Release Trains, and Agile methodologies
*Ability to provide blank templates or examples of journey maps and personas used in previous roles
*Nice to Have*
*Business analysis experience
*Agile methodology familiarity
*Business requirements gathering and documentation
*Job Responsibilities*
Journey Mapping & Persona Development
*Create and maintain journey maps for current and future states of enterprise products
*Develop and update personas to reflect evolving user needs and product direction
*Ensure all artifacts are aligned with product roadmaps and planning cycles (PI3, PI4, and 2026)
UX Guidance & Gap Analysis
*Provide UX insights to support IT design and development efforts
*Ask targeted questions to identify and close gaps in journey maps and personas
*Collaborate with stakeholders to validate assumptions and refine deliverables
Agile Collaboration
*Participate in Agile ceremonies including PI planning, sprint reviews, and backlog grooming
*Work within a structured Agile Release Train (ART) to support iterative delivery and user-centered outcomes
*Additional Skills & Tools*
*Proficiency with tools such as Miro, Figma, Lucidchart, Adobe XD, or similar
*Strong facilitation skills for workshops and stakeholder interviews
*Excellent communication and collaboration skills across cross-functional teams
*Work Environment*
*Fully remote role (hybrid or on-site may be required based on project needs)
*Highly collaborative, cross-functional team environment
*Emphasis on continuous improvement and user-centered design
*Business Context*
*This role supports a product focused on improving operations and customer experience for enterprise users
*The position is open due to increased workload and bandwidth needs within the current team
*Pay and Benefits*
The pay range for this position is $75.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 24, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.