Business Analyst

TEKsystems; Fort Worth (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

TEKsystems is seeking a Business Analyst who specializes in journey mapping and UX design. The role emphasizes a collaborative and customer-centric approach to enhance enterprise product user experiences. The position is fully remote with responsibilities including agile collaboration, journey mapping, and persona development, aiming at continuous improvement in user-centered design.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off

Qualifications

• Experience creating journey maps and personas.
• UX-focused with Agile methodology experience.
• Strong communication skills in a collaborative environment.

Responsibilities

• Create and maintain journey maps for enterprise products.
• Provide UX insights to support IT design efforts.
• Participate in Agile ceremonies for iterative delivery.

Skills

Journey Mapping

Customer-Centric Thinking

Experience in Agile Methodologies

Collaboration

Tools

Miro

Figma

Lucidchart

Adobe XD

Job description

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Job Title: CX/UX Journey Mapping Consultant

Location: Remote (Preference for candidates local to the Dallas–Fort Worth area)

Top Skills Required

• Experience creating journey maps and personas based on stakeholder discussions and discovery sessions
• UX-focused, customer-centric thinker with the ability to guide IT design decisions
• Strong experience in SAFe, Agile Release Trains, and Agile methodologies
• Ability to provide blank templates or examples of journey maps and personas used in previous roles
  
  
  

Nice to Have

• Business analysis experience
• Agile methodology familiarity
• Business requirements gathering and documentation
  
  
  

Job Responsibilities

Journey Mapping & Persona Development

• Create and maintain journey maps for current and future states of enterprise products
• Develop and update personas to reflect evolving user needs and product direction
• Ensure all artifacts are aligned with product roadmaps and planning cycles (PI3, PI4, and 2026)
  
  
  

UX Guidance & Gap Analysis

• Provide UX insights to support IT design and development efforts
• Ask targeted questions to identify and close gaps in journey maps and personas
• Collaborate with stakeholders to validate assumptions and refine deliverables
  
  
  

Agile Collaboration

• Participate in Agile ceremonies including PI planning, sprint reviews, and backlog grooming
• Work within a structured Agile Release Train (ART) to support iterative delivery and user-centered outcomes
  
  
  

Additional Skills & Tools

• Proficiency with tools such as Miro, Figma, Lucidchart, Adobe XD, or similar
• Strong facilitation skills for workshops and stakeholder interviews
• Excellent communication and collaboration skills across cross-functional teams
  
  
  

Work Environment

• Fully remote role (hybrid or on-site may be required based on project needs)
• Highly collaborative, cross-functional team environment
• Emphasis on continuous improvement and user-centered design
  
  
  

Business Context

• This role supports a product focused on improving operations and customer experience for enterprise users
• The position is open due to increased workload and bandwidth needs within the current team
  
  
  

Pay And Benefits

The pay range for this position is $75.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 24, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  IT Services and IT Consulting

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