Business Analyst

Blue Cross and Blue Shield of North Carolina; Durham, Northern (NC, KY); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Tuition reimbursement

401(k) with employer match

Paid Time Off

Annual incentive bonus

Wellness programs

Job summary

Blue Cross NC in Durham seeks a Business Analyst to perform research and analysis to support operations, eliciting, documenting and tracking requirements for changes to processes, information and information systems for intermediate business problems.

You will collaborate with stakeholders and SMEs, support readiness activities, develop procedures and reporting tools, and help ensure data integrity and traceability across projects in a hybrid work environment.

Qualifications

• Bachelor's degree or advanced degree; 3+ years of related experience
• In lieu of degree, 5+ years of related experience
• Bonus points for Waterfall and Agile writing requirements
• Health insurance experience preferred

Responsibilities

• Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems.
• Develop and elicit requirements for departmental and some corporate projects; prepare business and functional requirements.
• Communicate and validate requirements with stakeholders and SMEs.
• Collaborate with project teams to adhere to solution scope and maintain requirements traceability.
• Support business readiness activities including the communication plan to support changes to technology, processes and people.
• Develop new procedures and specifications for system changes or process changes; facilitate implementation with management and staff.
• Design customer feedback mechanisms to gather ongoing information about business processes; analyze results and plan improvements.
• Develop and maintain reporting tools to measure performance and ensure data integrity.
• Provide timely access to data, distribute reports and present results to stakeholders.
• Work with trainers to develop training programs; use standard analysis techniques like data flow modeling and process mapping.
• Support vendor relationships by documenting issues, determining needs, and supporting training.
• Perform peer reviews of less experienced analysts’ work

Skills

Requirements elicitation

Stakeholder collaboration

Data analysis

Traceability

Education

Bachelor's degree or higher

Tools

Waterfall/Agile writing

Job description

## Business AnalystApply: Hybrid Flex - Durham: Full time: Posted Today: End Date: October 17, 2026 (4 days left to apply): RQ0019497**Job Description**Responsible for performing research and analysis to support business operations. Elicits, documents, develops and tracks business and functional requirements to solve intermediate level business problems through enabling technology and/or improved business processes. Work completed would be focused on a specific business unit, process, or other focused solution context (domain) but may also involve working with technical partners to communicate business requirements.**What You'll Do*** Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems.* Develop and elicit requirements for departmental and some corporate projects as requested by internal/external customers; prepare business and functional requirements.* Communicate and validate requirements with stakeholders and identified SMEs.* Collaborate with project teams to adhere to solution scope and maintain requirements traceability.* Support and execute business readiness activities including the communication plan to support changes to technology, processes and people.* Develop new procedures, specifications for system changes or recommendations for product and/or process changes. Facilitate the implementation of changes with management and staff.* Design customer feedback mechanisms to gather ongoing information about business processes. Analyze results and creates plans to address weaknesses.* Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.* Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas. Work with trainers to develop training programs that target problem areas.* Use industry standard analysis techniques such as data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis/or financial ROI modeling for initiatives that are at an intermediate level.* Support business vendor relationships by documenting business issues, determining project needs, and supporting training as needed.* Perform peer reviews of less experienced analysts’ work as needed. **\\*This position is open to applicants who currently live within 60 miles of Durham, NC****What You Have*** Bachelor's degree or advanced degree (where required)* 3+ years of experience in related field.* In lieu of degree, 5+ years of experience in related field.**Bonus Points*** Demonstrated experience with Waterfall and Agile writing requirements* Health Insurance experience strongly preferred **What You’ll Get** * The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community* Work-life balance, flexibility, and the autonomy to do great work* Medical, dental, and vision coverage along with numerous health and wellness programs* Parental leave and support plus adoption and surrogacy assistance* Career development programs and tuition reimbursement for continued education* 401k match including an annual company contribution* Learn more **Where You’ll Work** Our Hybrid-Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. **Salary Range**At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus\\*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.*\\*Based on annual corporate goal achievement and individual performance.*$66,998.00 - $107,197.00