Business Analyst

Ascend Learning; Burlington (MA); Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company paid life Insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Headspace and Airvet wellness programs

Charitable matching program

Job summary

Ascend Learning, a leading healthcare and learning technology company, seeks a Business Analyst to transform complex data into actionable insights. You will own intake, translate needs into user stories, and collaborate with BI, Engineering, and Architecture to deliver high-quality data products.

The role requires 3+ years of data experience, cloud BI tools, and strong communication skills to bridge technical and non-technical teams. Hybrid work from MA/KS sites; remote options may apply.

Qualifications

• 3+ years of experience researching, analyzing, and leveraging data from internal and external resources.
• 3+ years of experience using modern cloud data platforms and BI tools like Snowflake and Tableau; familiarity with AI-assisted analytics tools is a bonus
• A translator at heart: able to turn ambiguous business asks into clear requirements
• Naturally curious: asks good questions, surfaces hidden assumptions, and isn’t satisfied with "that’s just how it’s always worked"
• Comfortable reading SQL and digging into raw data to sanity-check assumptions
• Strong communicator who moves easily between technical and non-technical audiences
• Eager to learn self-starter who can work in a fast-paced environment with emphasis on independence, quality, and accuracy

Responsibilities

• Serve as a primary intake owner for incoming business asks, ensuring each request is presented as a clearly stated problem, not a pre-defined solution
• Translate business needs into clear, testable user stories and acceptance criteria
• Document business context and metric definitions in plain language, including grain, filters and exclusions, and source systems
• Reverse-engineer existing SQL queries, Tableau and Power BI workbooks, and Excel models to extract business logic and assumptions
• Profile raw source data in Snowflake to validate assumptions about structure, quality and completeness before handoff to Data Architect
• Synthesize findings into an inventory that gives Architecture, Data Engineers, Data Scientists, and Business Intelligence Analysts a clear set of rules to build against
• Develop early prototypes or wireframes to validate stakeholder understanding before development begins
• Partner with Business Intelligence, Engineering, and Architecture to confirm feasibility, usability, and readiness of features
• Support user acceptance testing and feedback loops before, during, and after delivery to confirm the solution solve the business problem
• Communicate with internal and external stakeholders in a professional and timely manner throughout the delivery cycle

Skills

Data analysis

Requirements gathering

Stakeholder communication

Problem solving

Adaptability

Decision making

Education

Bachelor’s degree in Computer Science, Business, or related field

Tools

Snowflake

Tableau

Excel

Power BI

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

What You’ll Do

The Business Analyst will be a key member of the Enterprise Applications team, owning the clarity and readiness to help our organization transform complex data into actionable insights that drive informed business decisions across the organization. This role partners closely with business leaders, stakeholders, and technical teams to understand strategic objectives, translate business needs into clear, testable requirements, and set delivery teams up to build meaningful data products that empower decision-making.

The ideal candidate combines strong analytical thinking and technical expertise with a consultative mindset, is able to ask the right questions, surface hidden assumptions, and document business context and logic in a way that is accessible to both technical and non-technical audiences. Through a deep understanding of business processes and data ecosystems, the Business Analyst helps the team deliver high-quality outcomes and build a stronger shared understanding of “what good looks like”.

WHERE YOU’LL WORK

This position will work a hybrid schedule from our Leawood, KS or Burlington, MA office locations strongly preferred. Remote work may be considered within the United States.

How You’ll Spend Your Time

• Serve as a primary intake owner for incoming business asks, ensuring each request is presented as a clearly stated problem, not a pre-defined solution
• Translate business needs into clear, testable user stories and acceptance criteria
• Document business context and metric definitions in plain language, including grain, filters and exclusions, and source systems
• Reverse-engineer existing SQL queries, Tableau and Power BI workbooks, and Excel models to extract business logic and assumptions
• Profile raw source data in Snowflake to validate assumptions about structure, quality and completeness before handoff to Data Architect
• Synthesize findings into an inventory that gives Architecture, Data Engineers, Data Scientists, and Business Intelligence Analysts a clear set of rules to build against
• Develop early prototypes or wireframes to validate stakeholder understanding before development begins
• Partner with Business Intelligence, Engineering, and Architecture to confirm feasibility, usability, and readiness of features
• Support user acceptance testing and feedback loops before, during, and after delivery to confirm the solution solve the business problem
• Communicate with internal and external stakeholders in a professional and timely manner throughout the delivery cycle
  

What You'll Need

High school diploma or GED required. Bachelor’s degree in Computer Science, Business, or related field or equivalent experience preferred.

• 3+ years of experience researching, analyzing, and leveraging data from internal and external resources
• 3+ years of experience using modern cloud data platforms and BI tools like Snowflake and Tableau; familiarity with AI-assisted analytics tools is a bonus
• A translator at heart: able to turn ambiguous business asks into clear requirements
• Naturally curious: asks good questions, surfaces hidden assumptions, and isn’t satisfied with "that’s just how it’s always worked
• Comfortable reading SQL and digging into raw data to sanity-check assumptions
• Strong communicator who moves easily between technical and non-technical audiences
• Eager to learn self-starter who can work in a fast-paced environment with emphasis on independence, quality, and accuracy
  

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $72,500.00-$103,620.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

Benefits

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program
  

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.