Business Analyst

Paradigminfotech; Bedminster Township (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Paradigm Infotech is seeking an IVR Design Specialist based in Bedminster Township, New Jersey. The ideal candidate will analyze requirements and develop detailed designs for implementation, specifically for speech user interfaces.

This position requires a Bachelor's degree with a focus on IVR design experience, and the ability to create effective user interface designs. You will work closely with business units to understand and translate their needs into functional specifications.

Qualifications

• Bachelor's degree required, preferably with IVR design experience.
• Strong analytical skills to understand business requirements.
• Experience in creating effective user interface designs.

Responsibilities

• Analyze requirements and develop detailed designs for implementation.
• Create speech user interface designs including call flows and dialogues.
• Deliver IVR design documentation outlining backend interfaces.

Skills

IVR design

Speech user interface design

Business analysis

Documenting functional specifications

Education

Bachelor's degree

Job description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high quality processes and cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our client‑centric model for customer management and delivery.

Job Description

• Analyze requirements, develop detailed designs/call flows for implementation and effectively document the details.
• Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements.
• Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development.
• Develop call flows for complex applications including data‑driven interactions and contact center routing of calls.
• Work closely with business units to gain an in‑depth understanding of business issues; identify, analyse, and translate business needs into functional specifications.
• Leverage enterprise reporting tools to develop ad‑hoc and daily reports outlining KPIs/performance and gain a thorough understanding of the underlying factors that contribute to the trend.

Qualifications

BA with IVR experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.