Business Analyst

Bering Straits Native Corporation; Beavercreek (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Arcticom, LLC is seeking a Business Analyst to manage the Service Desk and User Access platforms. You will own the backlog, gather requirements from sponsors and leads, and shape a roadmap that anticipates future needs, including Zero Trust integration.

You will oversee day-to-day operations and ensure SLAs are met while producing recurring performance reports. You will map current processes, design future-state workflows, and collaborate across teams to deliver secure, scalable solutions or

Qualifications

• Bachelor’s degree or 5-10 years equivalent experience in a related field.
• Ten years of USAF Logistics knowledge or equivalent experience.
• Ability to obtain a government security clearance; U.S. citizenship required.
• Experience with process mapping, data modeling, taxonomies and systems analysis.
• Strong communication and ability to translate policies into user stories.

Responsibilities

• Own, prioritize, and maintain the product backlog for the Service Desk and User Access platforms.
• Act as the liaison between sponsors, leads, and delivery team to gather requirements.
• Create and maintain a strategic product roadmap including security and provisioning.
• Supervise Service Desk operations and ensure SLAs and KPIs are met.
• Assist in drafting schedules, managing resources, and tracking milestones.
• Identify risks and compliance issues and develop mitigation strategies.
• Generate performance reports and brief leadership on throughput and bottlenecks.
• Document current-state workflows and design optimized future-state maps.
• Gather detailed requirements for upgrades and migrations.
• Design, build, and maintain automated reporting dashboards.

Skills

Backlog management

Stakeholder liaison

Agile / Scrum

Data visualization

Requirements gathering

Process mapping

Cross-functional teamwork

Operational reporting

Jira

Confluence

Power BI

Tableau

Excel

Education

Bachelor’s degree or 5-10 years equivalent experience

Tools

Jira

Confluence

Tableau

Power BI

Qlik

Power Automate

SharePoint

Job description

• Pay or shift range: $100,000 USD to $140,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About Arcticom, LLC

Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

About this position: Business Analyst Location – Beavercreek, OH

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Wage/Salary Range: $100k – 140k

• Own, prioritize, and maintain the product backlog for the Service Desk and User Access platforms. Ensure user stories are clearly defined and ready for development sprints.
• Act as the primary liaison between government sponsors, functional community leads, and the technical delivery team to gather requirements and communicate product vision.
• Create and maintain a strategic product roadmap that anticipates future enterprise needs, such as Zero Trust architecture integration and automated provisioning.
• Supervise day-to-day Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met.
• Assist in drafting project schedules, managing resource allocations, and tracking milestones.
• Identify operational risks and compliance issues (e.g., unauthorized access risks, SLA breaches) and develop mitigation strategies in alignment with security protocols.
• Generate recurring performance reports, compile operational metrics, and brief leadership on team throughput, ticket resolution times, and access provisioning bottlenecks.
• Analyze and document current-state service desk and user access workflows and user onboarding/offboarding processes. Design optimized future-state process maps.
• Gather detailed technical and functional requirements from stakeholders for system upgrades, new user community implementation and existing user community migration.
• Design, build, and maintain automated reporting dashboards to track Service Desk Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational throughput.
• Analyze historical ticket data and user access requests to identify bottlenecks, forecast support demands, and recommend solutions for recurring issues.

Required (Minimum Necessary) Qualifications

• Education Requirements: Must have a bachelor’s degree or 5-10 years equivalent experience
• Level of Experience Requirements:
• Ten (10) years of USAF Logistics knowledge.
• Hold or have the ability to acquire a government security clearance; requires U.S. citizenship.

Knowledge, Skills, Abilities, and Other Characteristics

• Experience in process mapping, data modeling, taxonomies, ontological models, and systems analysis required.
• Proficiency in data visualization tools (e.g., Tableau, Power BI, Qlik)
• Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non-technical people.
• Ability to understand our business, be a team player and enjoy working in a team-oriented environment.
• Experience leading and influencing others, including senior level personnel.
• Process design and implementation.
• Demonstrated analytical skills.
• Ability to translate operational policies into technical user stories
• Experience managing cross-functional teams
• Advanced proficiency in Excel. Intermediate proficiency with Power Point, SharePoint, Power Automate.
• Proficient with Jira and Confluence.
• Strong quantitative analysis capabilities
• Demonstrated knowledge of Agile methodology.
• Demonstrated knowledge of project management discipline.
• Strong organizational skills.
• Technical document writing.
• Knowledge of ELMS and Air Force logistics systems

Preferred

Supervisory Responsibilities

• This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.