Business Analyst

Cgsfederal; Atlanta (GA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Federal holidays

Job summary

Contact Government Services, LLC (CGS) in Atlanta, GA seeks a Business Analyst to join Business Operations and Content Strategy. You will partner with government stakeholders and internal teams to identify opportunities and define functional requirements for new programs.

You will document requirements, create briefs, and develop content, diagrams, and training materials while ensuring compliance with federal processes and security clearances.

Qualifications

• Must be a U.S. Citizen.
• Bachelor's Degree in Computer Science or Engineering.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience with Agile delivery and Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well in a team environment and independently.
• Strong attention to detail and interpersonal communication skills.
• Familiarity with government projects and policy/procedures teams.

Responsibilities

• Prepare briefings, agendas, and training materials for new and existing technologies for various stakeholders.
• Document and analyze business and functional requirements for translation into process maps and system specs.
• Develop documentation including diagrams, concepts of operations, and status reports.
• Create communications for customers, management, and executive stakeholders.
• Identify and implement opportunities for service delivery improvement and new technology implementations.
• Independently gather information from subject matter experts to develop manuals, specifications, and process documentation.
• Develop and implement understanding of Microsoft and Atlassian products to translate complex product information into clear content.
• Research, outline, write, and edit content with input from team members to meet project requirements.
• Develop content across media forms with a cohesive voice and maximum usability.
• Perform risk management, prioritize risks, and communicate issues.
• Support continuous improvement by recommending product, service, and process improvements.
• Manage client interaction and expectations regarding team efforts.
• Identify cross-team dependencies and coordinate collaboration.
• Strive to increase customer satisfaction and deepen client relationships.

Skills

Analytical skills

Communication skills

Presentation skills

Teamwork

Attention to detail

Stakeholder management

Education

Bachelor's degree in Computer Science or Engineering

Tools

Jira

Job description

Job Description

As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.

Responsibilities

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• Create high-level briefings and communications materials for customers, management, and executive stakeholders.
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Evaluate program materials and develop innovative approaches for improvement.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts.
• Identify and coordinate cross-team dependencies and collaboration.
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships.

Qualifications

• Must be a U.S. Citizen.
• Bachelor's Degree (Computer Science, or engineering).
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase-based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis.
• Experience in managing client requirements and small teams.
• Excellent analytical skills and business presentation skills.

Preferred Qualifications

• Experience supporting DHS HQ or other US Federal Agencies.
• Experience tracking and reporting project or program delivery progress and budget execution.
• Experience developing project briefs and reports for non-technical audiences.
• Knowledge of the federal acquisition lifecycle.
• Familiarity with Business Intelligence and Data Analytics.
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM).

Benefits

• Health, Dental, and Vision.
• Life Insurance.
• 401k.
• Flexible Spending Account (Health, Dependent Care, and Commuter).
• Paid Time Off and Observance of State/Federal Holidays.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!