Business Analyst

Contact Government Services, LLC; Baltimore (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401(k)

Flexible Spending Account

Paid Time Off

Job summary

Dormont Manufacturing Co is seeking a full-time Business Analyst to work with a large federal agency in Baltimore, Maryland. The role requires 7+ years of experience in business analysis and systems analysis, and responsibilities include documenting requirements, creating training materials, and improving service delivery.

The ideal candidate will be a U.S. Citizen, possess a Bachelor’s Degree in Computer Science or Engineering, and excel in both independent and collaborative environments. Benefits include health, dental, vision, and a 401(k).

Qualifications

• Must be a U.S. Citizen.
• 7+ years of experience in business analysis and systems analysis.
• Ability to clearly communicate technical concepts.
• Exceptional attention to detail.
• Experience with phase-based and Agile methods.

Responsibilities

• Support the development of documentation and training material.
• Document and analyze business requirements.
• Create communications materials for stakeholders.
• Identify opportunities for service improvement.
• Manage client interactions and expectations.

Skills

Business analysis

Attention to detail

Interpersonal skills

Communication skills

Agile methodologies

Education

Bachelor’s Degree in Computer Science or Engineering

Tools

Jira

Microsoft Teams

SharePoint

Visio

Confluence

Job description

Business Analyst

Employment Type: Full-Time, Experienced

Department: Information Technology

CGS is looking for business analysts to work with a large federal agency. As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.

Skills and Attributes

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• Develop comprehensive documentation that meets organizational standards, including but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• Create high‑level briefings and communications materials for customers, management, and executive stakeholders.
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Evaluate program materials and develop innovative approaches for improvement.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts.
• Identify and coordinate cross‑team dependencies and collaboration.
• Continually seek opportunities to increase customer satisfaction, develop and deepen long‑lasting client relationships.

Qualifications

• Must be a U.S. Citizen.
• Bachelor’s Degree (Computer Science, or engineering).
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase‑based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non‑technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day‑to‑day basis.
• Experience in managing client requirements and small teams.
• Excellent analytical skills and business presentation skills.

Preferred Experience

• Experience supporting DHS HQ or other US Federal Agencies.
• Experience tracking and reporting project or program delivery progress and budget execution.
• Experience developing project briefs and reports for non‑technical audiences.
• Knowledge of the federal acquisition lifecycle.
• Familiarity with Business Intelligence and Data Analytics.
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM).

Benefits

• Health, Dental, and Vision.
• Life Insurance.
• 401(k).
• Flexible Spending Account (Health, Dependent Care, and Commuter).
• Paid Time Off and Observance of State/Federal Holidays.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.