Business Analyst

CGS Federal (Contact Government Services); Massachusetts; On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Flexible Spending Account

Job summary

CGS Federal (Contact Government Services) is seeking a skilled Business Analyst to join our Information Technology team in support of a large federal agency. You will partner with internal stakeholders and external partners to translate opportunities into defined functional requirements and measurable deliverables.

You will document business and system requirements, develop artifacts, and contribute to content strategy, training materials, and briefings while applying agile practices and strong

Qualifications

• Bachelor's Degree in Computer Science or Engineering.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience with phase-based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non-technical users.

Responsibilities

• Support development of briefings, agendas, and documentation for stakeholders.
• Document and analyze business and functional requirements into process maps and system specs.
• Develop and maintain architecture diagrams, concepts of operations, and status reports.
• Create high-level briefings and communications for customers and executives.
• Identify opportunities to improve service delivery and implement new technologies.
• Gather information from subject matter experts to write manuals and technical specs.
• Develop understanding of Microsoft and Atlassian products (Teams, SharePoint, Visio, Jira, Confluence).
• Research, outline, write, and edit new and existing content with cross-team collaboration.
• Develop content across media forms with a cohesive, consistent voice.

Skills

Jira

Confluence

Agile

Technical writing

Stakeholder management

Team collaboration

Education

Bachelor's degree in CS or Engineering

Tools

Teams

SharePoint

Visio

Jira

Confluence

Job description

Business Analyst

Employment Type: Full-Time, Experienced. Department: Information Technology.

CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Responsibilities

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• Create high‑level briefings and communications materials for customers, management, and executive stakeholders.
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Evaluate program materials and develop innovative approaches for improvement.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts.
• Identify and coordinate cross‑team dependencies and collaboration.
• Continually seek opportunities to increase customer satisfaction, develop and deepen long‑lasting client relationships.

Qualifications

• Must be a U.S. Citizen.
• Bachelor's Degree (Computer Science, or engineering).
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase‑based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non‑technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day‑to‑day basis.
• Experience in managing client requirements and small teams.
• Excellent analytical skills and business presentation skills.

Preferred Qualifications

• Experience supporting DHS HQ or other U.S. Federal Agencies.
• Experience tracking and reporting project or program delivery progress and budget execution.
• Experience developing project briefs and reports for non‑technical audiences.
• Knowledge of the federal acquisition lifecycle.
• Familiarity with Business Intelligence and Data Analytics.
• Project Management, Agile, and/or Cyber Certifications (PMP, ACP, CSM, SAFe, CISM).

Benefits

• Health, Dental, and Vision.
• Life Insurance.
• 401k.
• Flexible Spending Account (Health, Dependent Care, and Commuter).
• Paid Time Off and Observance of State/Federal Holidays.

Salary: $60,000 - $110,000 a year.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Contact: Email: [e-mail]

We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.