Sr Analyst - IT Bus Sys

Maximus; Virginia, Northern (MN, KY); Hybrid; USD 102,000 - 123,000; Full time

Benefits offered by this job

Telecommuting allowed

Job summary

Maximus is seeking a Sr Analyst - IT Business Systems to define requirements, user stories, and acceptance criteria in collaboration with product owners and development teams. The role involves translating business needs into design artifacts, mapping processes, and validating end-to-end functionality, including CRM and Genesys integrations.

Responsibilities include drafting tests, creating manuals, and ensuring HIPAA-compliant data management.

Qualifications

• Bachelor's degree and 5 years experience in State Medicaid healthcare systems.
• Experience gathering requirements, business/technical design, and testing in Agile.
• Subject Matter Expert in Call Center Integration, CRM and Provider Management Systems (2+ yrs).

Responsibilities

• Define functional and non-functional requirements from product owner input.
• Translate user needs into technical specifications and design artifacts.
• Test end-to-end functionality including MPC CRM and Genesys integration.
• Draft and review user stories and acceptance criteria with stakeholders.
• Log defects and collaborate on production readiness across teams.

Skills

Agile & PM

Business Analysis

QA Testing

Power BI

Excel

UI Collaboration

Education

Bachelor's degree in Information Science/CS/IT

Tools

JIRA

Power BI

Excel

Balsamiq

Job description

Sr Analyst - IT Business Systems - Define functional and non-functional requirements that systems must perform, define the user’s perspective on system usage (“user stories”), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.

I: Essential Job Functions:

• Define functional and non-functional requirements that systems must perform, define the user’s perspective on system usage (“user stories”), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.
• Conduct business process analysis and workflow mapping to translate user needs into technical specifications and system design artifacts.
• Document the functional design of the system integrating feedback from product owners, developers, and architects.
• Test end to end functionality for Maximus Provider Connexion (“MPC”) including Customer Relationship Management (“CRM”) and Genesys integration.
• Ensure and review that the business/technical requirements are understood and participate in scrum team ceremonies to review the requirements with the development team.
• Draft and review user stories with product owners, developers and testers.
• Create and execute test cases against defined and approved user stories.
• Review and create user manuals based on functional designs.
• Create and maintain business solution blueprints with product owner oversight.
• Prepare detailed acceptance criteria alongside user stories and use cases.
• Log and track defects and collaborate on resolution for production readiness.
• Create workflow diagrams and process documentation under product-owner oversight.
• Develop quick-reference guides and training materials to supplement user manuals.
• Collaborate with User Interface teams to review wireframes, create mockups using Balsamiq and Enforce standard UX guidelines for consistent design.
• Collaborate with QA, UX, and DevOps teams to verify deployment readiness and maintain compliance with healthcare data-management standards (HIPAA)
• Work with the performance team to support user stories and contribute to drafting technical spikes for developers.

II: Education and Experience Required:

• Bachelor’s degree in Information Science, Computer Science, Information Technology, or a closely related field plus 5 years experience in State Medicaid healthcare systems, and experience supporting requirements gathering, business and technical design, and testing of healthcare systems in an Agile environment, of which 2 years included experience as a Subject Matter Expert in Call Center Integration, Customer Relationship Management and Provider Management Systems.

III. Special Skills Required:

Agile & Project Management

Business Analysis & Healthcare

• Requirements, user stories, acceptance criteria
• Process modeling, BPMN diagrams, documentation

Testing & Quality Assurance

• Defect tracking (JIRA)

Data & Reporting

• Power BI, Advanced Excel

Design & Documentation Tools

• Cross-functional team collaboration

Salary: $101,500 per year. Telecommuting Permitted.

MAXIMUS, Inc. is an equal opportunity employer.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .