Business Analyst

Addison Group; Alexandria (VA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a detail-oriented Business Analyst to bridge the gap between business needs and technology. The role focuses on driving data-informed decision-making and optimizing CRM processes. The ideal candidate will have experience with Microsoft Dynamics and Salesforce, and will support transformation projects while managing multiple priorities in a fast-paced environment.

Qualifications

• 5+ years of experience as a Business Analyst in CRM-related projects.
• Hands-on experience with Microsoft Dynamics 365 and Salesforce.

Responsibilities

• Analyze business processes to identify improvements and develop solutions.
• Serve as a liaison between business stakeholders and technical teams.
• Create detailed reports and dashboards using MS Excel and PowerPoint.

Skills

Analytical

Problem Solving

Communication

Education

Bachelor’s degree in Business

Bachelor’s degree in Information Systems

Tools

Microsoft Dynamics 365

Salesforce

Microsoft Office Suite

Power BI

Job description

Job Title: Business Analyst

Location: Remote

Job Type: Long-term Contract

Department: Modernization & Innovation

Job Summary:

We seek a detail-oriented and analytical Business Analyst with proven experience in Microsoft Dynamics, Salesforce, and the Microsoft Office Suite. The ideal candidate will be key in bridging the gap between business needs and technology, driving data-informed decision-making and optimizing CRM and operational processes.

Key Responsibilities:

• Analyze business processes and systems to identify improvement opportunities and develop solutions.
• Serve as a liaison between business stakeholders and technical teams.
• Gather, document, and validate business and functional requirements.
• Support implementation and integration efforts of Microsoft Dynamics and Salesforce platforms.
• Create detailed reports, dashboards, and presentations using MS Excel, PowerPoint, and other Office tools.
• Assist in user acceptance testing and training initiatives.
• Monitor project progress, identify risks, and propose mitigation strategies.
• Continuously evaluate business performance and recommend enhancements.

Qualifications:

• Bachelor’s degree in Business, Information Systems, or related field.
• Hands-on experience supporting transformation and modernization projects.
• 5+ years of experience as a Business Analyst, preferably in CRM-related projects.
• Hands-on experience with Microsoft Dynamics 365 and Salesforce platforms.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with data visualization and reporting tools is a plus (e.g., Power BI).

Preferred Skills:

• Understanding of Agile/Scrum methodologies.
• Experience with data migration or system integrations.
• Business process modeling and workflow design.