Operations Analyst Sr - Retail Bank Operations

PNC; Pittsburgh (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision insurance

Life insurance

Disability protection

401(k) with employer match

Pension and stock purchase plans

Paid time off and holidays

Job summary

PNC is seeking a detail-oriented professional to manage end-to-end cash operations across branch and ATM networks in Pittsburgh. You will reconcile cash movements, collaborate with partners, and ensure accurate processing of deposits and bills while identifying efficiency gains.

The role emphasizes risk management, training of new hires, and adherence to enterprise standards, with a comprehensive benefits package and a daytime schedule in a full-time capacity.

Qualifications

• Associate’s degree required or equivalent experience.
• Strong focus on accuracy and compliance.
• Proven ability to improve processes and reduce risk.
• Experience with financial operations is preferred.

Responsibilities

• Reconcile cash orders/shipments between branches and vendor vaults.
• Collaborate with service partners to resolve exception items promptly.
• Record IMT and Oracle GL journals to clear reconcilements and cash vault issues.
• Sort and file cash deposit tickets received via FedEx.
• Assist in training and onboarding of new hires and support process improvements.
• Review transactions for completeness and compliance with policies.

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results‑Oriented

Risk Mitigation Strategies

Standard Operating Procedure

Education

Associate’s

Job description

Position Overview

The scope of Retail Bank Operations encompasses a broad range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executing strategic quality management functions.

Location and Schedule

Location: Pittsburgh, PA. Schedule: Monday – Friday 8:00 am – 4:30 pm.

Key Responsibilities

• Reconcile cash orders/shipments between branch and vendor vaults across the PNC footprint.
• Work closely with service partners and third‑party vendors to research and resolve exception items in a timely manner.
• Conduct IMT and Oracle GL journals to clear exceptions from reconcilements and resolve cash vault customer issues.
• Sort and file all cash‑only deposit tickets received via Fed‑Ex.
• Ship out processing supplies to vendor vaults.
• Execute routine and complex transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas.
• Identify and address exceptions; may serve as a point of escalation for complex transactions. Partner with service partners to route calls, documents, or other action items to complete transactions and may interact with external customers to complete transactions.
• Ensure the appropriate materials and documentation are available to complete transactions; confirm equipment is operational, if applicable.
• Provide consultation and advice to internal and external customers. Review existing processes, recommend improvements, and assist with implementation. Participate in and may serve as a subject‑matter resource for process improvement projects. Assist in training and onboarding of new hires.
• Review transactions and related documents to verify completeness, accuracy, and conformance to established service levels and compliance with applicable policies and procedures; may participate in risk mitigation activities.

Employee Expectations

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk – assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.

Preferred Skills

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results‑Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP).

Competencies

Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures.

Work Experience

Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Associate’s.

Certifications

No required certification(s).

Licenses

No required license(s).

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives.

Paid time off varies by eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and additional days for years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include “accommodation request” in the subject line and your name, job ID, and preferred method of contact. Unrelated emails will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential and used only to provide required reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.