Business Analysis Advisor - C&IB Business Technology Servicing

Habitat For Humanity Of Durham; United States; Hybrid; USD 75,000 - 150,000; Full time

Job summary

PNC is seeking a Business Analysis Advisor to partner with Commercial Lending and the C&IB Business Technology Servicing organization. You will identify business needs, define requirements, and deliver solutions to improve operational performance across teams.

You will also mentor others and drive complex reporting and process improvements. The role may be eligible for remote work in select locations; in-office participation may be required.

Qualifications

• Experience translating business needs into actionable requirements.
• Mentoring and coaching associates to transfer knowledge.
• Experience developing and maintaining policy and procedure documentation.

Responsibilities

• Directs research, discovery, collection and interpretation of business requirements to support project goals.
• Mentors and coaches associates; oversees policy/procedure documentation.
• Translates business needs by partnering with stakeholders to articulate requirements for senior level stakeholders and tech teams.
• Leads multiple business analysis PM processes through planning, QA and reporting.

Skills

Feature development

Agile ceremonies

Backlog prioritization

SDLC practices

AI in business

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's C&IB Business Technology Servicing organization supporting Vendor Finance. As a Business Analysis Advisor supporting the Commercial Lending organization, you will serve as a strategic partner in identifying business needs, defining requirements, and delivering solutions that improve operational performance. You will work across teams to analyze complex business processes, develop actionable insights, and support the successful delivery of technology and process initiatives. This role offers the opportunity to work on a variety of projects and initiatives. Responsibilities may expand beyond traditional business analysis activities, requiring adaptability, collaboration, and a continuous improvement mindset. Preferred Experience:

• Feature and product development
• Agile ceremonies, including backlog refinement and requirements prioritization
• Application enhancements and continuous improvement initiatives
• SDLC practices and Agile delivery methodologies
• Leveraging emerging technologies, including artificial intelligence (AI), to improve business processes, decision-making, and customer outcomes

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams oncomplex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Competencies

Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $75,000.00 – $150,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/01/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with P