Business Account Manager

Alaska Power & Telephone Company; Wasilla (AK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Annual medical travel reimbursement

Med evac insurance reimbursement

Employee stock ownership options

Company logowear

Employee recognition

Job summary

Alaska Power & Telephone Company is seeking a motivated Business Account Manager in Wasilla, AK to build and maintain relationships with enterprise and wholesale customers while expanding the business customer base. The role requires strong communication, sales, and CRM skills, with about 25% travel throughout Alaska.

Benefits include medical, dental, vision, 401(k), and additional reimbursements. Travel and teleconferencing will be common, and candidates should be comfortable with in-person

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 2–4+ years in business sales or account management with success growing B2B accounts.
• Experience in telecommunications, internet services, or tech industries preferred.
• Strong sales, negotiation, upselling and cross-selling skills and relationship-building ability.
• Proficiency with CRM systems and strong organizational skills to manage accounts.
• Excellent communication and presentation skills for phone, video, and in-person engagements.
• Valid driver’s license and willingness to travel ~25% across Alaska.

Responsibilities

• Manage and maintain relationships with current enterprise and wholesale accounts.
• Identify opportunities to upsell and cross-sell to expand existing relationships.
• Grow the customer base by engaging new business clients.
• Conduct sales outreach and deliver presentations via phone, video, and in-person meetings.
• Collaborate with product and technical teams to meet customer needs.
• Maintain up-to-date records of client communications and sales opportunities in the CRM.
• Perform other duties as assigned.

Skills

Sales experience

Account management

Relationship building

Communication skills

CRM proficiency

Presentations

Driver's license

Travel willingness

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

CRM systems

Job description

AP&T is seeking a motivated and results-oriented Business Account Manager to join our team. This position will focus on building and maintaining strong relationships with existing enterprise and wholesale customers while identifying new opportunities to expand our business customer base.

The ideal candidate will have experience in inside and/or outside sales, with strong communication skills and the ability to effectively manage client relationships through phone, email, video conferencing, and in-person meetings. Occasional travel to customer locations will be required.

Success in this role will be driven by achieving customer retention goals, growing existing accounts, and developing new business opportunities.

Compensation/ Benefits for Full-Time Employment:

• Starting pay: $65,000-85,000/Year
• Generous benefits package, including medical, dental, vision, and 401(k)
• $5,000 annual medical travel reimbursement
• Up to $125 annual medevac insurance reimbursement
• Employee stock ownership options
• $200.00 in company logowear
• Ongoing employee appreciation and recognition

Job Duties and Responsibilities:

• Manage and maintain relationships with current enterprise and wholesale accounts.
• Identify and pursue opportunities to expand existing customer relationships through upselling and cross-selling additional services.
• Expand the customer base by identifying, engaging and building strong relationships with new business clients.
• Conduct sales outreach and deliver presentations through phone calls, video conferencing, and in-person client meetings.
• Collaborate with the product and technical teams to address customer needs and ensure a positive customer experience.
• Maintain detailed and up to date records of client communications, account activity and sales opportunities within the CRM system.
• Performs other related duties and responsibilities as assigned.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred; equivalent experience in telecommunications, technology sales, or account management may be considered
• 2-4+ years of experience in business sales, customer account management, client relations, or related roles, with demonstrated success growing B2B accounts and identifying new business opportunities.
• Experience in telecommunications, internet services, or technology industries preferred, with knowledge of broadband, dedicated internet, voice services, and related products a plus.
• Strong sales, negotiation, upselling, cross-selling, and relationship-building skills with the ability to meet sales goals and maintain customer satisfaction.
• Proficiency with CRM systems and strong organizational skills to manage client interactions, sales pipelines, and account activity.
• Excellent communication and presentation skills with the ability to engage customers through phone, virtual meetings, and in-person visits.
• Valid driver’s license, ability to meet AP&T insurance requirements, and willingness to travel approximately 25% throughout Alaska.

Required Physical Requirements of the Position:

• Ability to maintain mental alertness and perform essential job functions with or without reasonable accommodation.
• Position is primarily sedentary and requires prolonged periods of sitting, with occasional standing, walking, bending, or reaching.
• Regular communicates verbally and uses hands and fingers to operate phones, computers, and other office equipment.
• Ability to occasionally lift, handle, or move items weighing up to 40 pounds.
• Requires visual abilities including close, distance, peripheral vision, and focus adjustment.
• Occasional local and overnight travel by vehicle or airplane may be required.

The pay for this position is $65,000 to $85,0000 annually and is DOE.

AP&T offers a generous benefits package including medical, dental, and vision coverage, plus a 401(k) with company match and employee stock ownership. Employees receive medical travel and medivac reimbursements, paid time off, paid holidays, and recognition programs. As a small, employee-owned utility, AP&T values and supports its teams across 40 Alaska communities.

AP&T is an Equal Opportunity Employer. We consider all qualified applicants, including Veterans and individuals with disabilities. We are a DrugAlcohol-Free Workplace.