Business Account Manager

Alaska Power & Telephone; Wasilla (AK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Stock ownership options

Travel reimbursement

Company logo wear

Employee recognition

Job summary

Alaska Power & Telephone is seeking a motivated Business Account Manager to build and maintain relationships with enterprise and wholesale customers while identifying new opportunities to grow the business customer base. The role combines inside/outside sales, strong communication, and strategic account management with occasional travel across Alaska.

You will drive retention, expand existing accounts, and pursue new clients through upselling and cross-selling.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred; equivalent experience may be considered.
• 2–4+ years of experience in business sales, account management, or related roles with a track record in growing B2B accounts.
• Experience in telecommunications or technology industries is a plus; knowledge of broadband and related services is beneficial.
• Strong sales, negotiation, upselling, cross-selling, and relationship-building skills with the ability to meet sales goals.

Responsibilities

• Manage and maintain relationships with current enterprise and wholesale accounts.
• Identify and pursue opportunities to expand existing customer relationships through upselling and cross-selling.
• Expand the customer base by engaging and building relationships with new business clients.
• Conduct sales outreach and deliver presentations via phone, video, and in-person meetings.
• Collaborate with product and technical teams to address customer needs and ensure a positive experience.
• Maintain detailed CRM records of client communications and sales opportunities.

Skills

Sales experience

Account management

Communication

Negotiation

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM systems

Job description

AP&T is seeking a motivated and results-oriented Business Account Manager to join our team. This position will focus on building and maintaining strong relationships with existing enterprise and wholesale customers while identifying new opportunities to expand our business customer base.

The ideal candidate will have experience in inside and/or outside sales, with strong communication skills and the ability to effectively manage client relationships through phone, email, video conferencing, and in-person meetings. Occasional travel to customer locations will be required.

Success in this role will be driven by achieving customer retention goals, growing existing accounts, and developing new business opportunities.

Compensation/ Benefits for Full-Time Employment:

• Starting pay: $65,000-85,000/Year
• Generous benefits package, including medical, dental, vision, and 401(k)
• $5,000 annual medical travel reimbursement
• Up to $125 annual medevac insurance reimbursement
• Employee stock ownership options
• $200.00 in company logowear
• Ongoing employee appreciation and recognition

Job Duties and Responsibilities:

• Manage and maintain relationships with current enterprise and wholesale accounts.
• Identify and pursue opportunities to expand existing customer relationships throughupselling and cross-selling additional services.
• Expand the customer base by identifying, engaging and building strong relationships with new business clients.
• Conduct sales outreach and deliver presentations through phone calls, video conferencing, and in-person client meetings.
• Collaborate with the product and technical teams to address customer needs and ensure a positive customer experience.
• Maintain detailed and up to date records of client communications, account activity and sales opportunities within theCRM system.
• Performs other related duties and responsibilities as assigned.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred; equivalent experience in telecommunications, technology sales, or account management may be considered
• 2–4+ years of experience in business sales, customer account management, client relations, or related roles, with demonstrated success growing B2B accounts and identifying new business opportunities.
• Experience in telecommunications, internet services, or technology industries preferred, with knowledge of broadband, dedicated internet, voice services, and related products a plus.
• Strong sales, negotiation,upselling, cross-selling, and relationship-building skills with the ability to meet sales goals and maintain customer satisfaction.
• Proficiency withCRM systems and strong organizational skills to manage client interactions, sales pipelines, and account activity.
• Excellent communication and presentation skills with the ability to engage customers through phone, virtual meetings, and in-person visits.
• Valid driver’s license, ability to meet AP&T insurance requirements, and willingness to travel approximately 25% throughout Alaska.

Required Physical Requirements of the Position:

• Ability to maintain mental alertness and perform essential job functions with or without reasonable accommodation.
• Position is primarily sedentary and requires prolonged periods of sitting, with occasional standing, walking, bending, or reaching.
• Regular communicates verbally and uses hands and fingers to operate phones, computers, and other office equipment.
• Ability to occasionally lift, handle, or move items weighing up to 40 pounds.
• Requires visual abilities including close, distance, peripheral vision, and focus adjustment.
• Occasional local and overnight travel by vehicle or airplane may be required.

The pay for this position is $65,000 to $85,0000 annually and is DOE.

AP&T offers a generous benefits package including medical, dental, and vision coverage, plus a 401(k) with company match and employee stock ownership. Employees receive medical travel and medivac reimbursements, paid time off, paid holidays, and recognition programs. As a small, employee-owned utility, AP&T values and supports its teams across 40 Alaska communities.

AP&T is an Equal Opportunity Employer. We consider all qualified applicants, including Veterans and individuals with disabilities. We are a DrugAlcohol-Free Workplace.