Business Account Manager

Avo Photonics; Fort Washington (Montgomery County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Job summary

A dynamic engineering services company in Fort Washington is seeking a dedicated Manager to oversee customer relations and technical sales. The ideal candidate will have 10-15 years of experience in customer management and an engineering background, ensuring effective communication and innovative solutions for clients. Responsibilities include planning sales processes and managing pricing models. A comprehensive benefits package and competitive salary are offered.

Qualifications

• 10-15 years experience with customer management and technical sales.
• Experience translating customer requirements into project deliverables.
• Ability to handle difficult conversations with customers.

Responsibilities

• Evaluate, plan, and implement sales processes for customer support.
• Build trust to ensure long-term customer retention.
• Manage customer pricing and cost models.

Skills

Customer management

Technical sales

Verbal communication

Written communication

Education

BS in Engineering

Job description

Avo Photonics is a dynamic contract engineering services company that designs, develops and manufactures custom opto-electronic products for a large customer base. Members of our staff have the opportunity to design, prototype and produce next generation products for a diverse range of markets including environmental, medical, military, industrial, aerospace, and communications.

We seek a diligent, dedicated and meticulous Manager who will help to further our success and reputation in the industry through world-class customer service. The successful candidate must plan his/her own work schedule, keep multiple records, be self-motivated, maintain a professional presence, and have the desire to take ownership of projects.

Specifically:

• Evaluate, plan, and implement the sales process for all paths of customer support, including both production and non-production services
• Serve as the primary contact to build trust and ensure long term customer retention.
• Establish clear expectations for communication of delivery commitments and inventory plans
• Ensure that reverse logistic services, such as product upgrades, meet the same profitability objectives as new production builds
• Manage customer pricing and cost models so that provided services should meet Return-On-Sales objectives, individually and in the aggregate
• Act as the customer advocate, where appropriate, to find innovative solutions to meet customer needs
• Provide support to ensure customer accounts remain current at all time
• Manage any contract negotiations to retain customer trust while maintaining appropriate business risk

Requirements:

• 10-15 years experience with customer management and technical sales
• BS in Engineering is preferred
• Experience translating customer requirements into project deliverables
• Maturity and experience to handle difficult, direct conversations with customers
• Outstanding verbal and written communication skills

Apply: Avo Photonics offers competitive salaries and a comprehensive benefits package. Qualified candidates are encouraged to apply!

Equal Opportunity Employer: Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.