BUS OPERATOR - Range 13 / TMS

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 52,000 - 64,000; Full time

Job summary

The Municipality of Anchorage seeks a Customer Service Ambassador for the People Mover system. You will operate revenue vehicles on scheduled routes, observe safety rules, and assist passengers with information and help.

You will also handle fare equipment, announcements, and mobility-device assistance as required. Qualifications include a high school diploma or GED and at least 1 year of licensed motor vehicle operator experience.

Qualifications

• High school diploma, GED, or equivalent.
• At least one (1) year of experience as a licensed motor vehicle operator.
• Must possess a valid Alaska CDL Class B with Unrestricted Passenger Endorsement and no air brake restriction, plus satisfactory driving record.
• Or valid Alaska CDL Class B with Unrestricted Passenger Permit (endorsement within 30 days), no air brake restriction, and satisfactory driving record.
• Restriction 'L-Vehicles Without Air Brake Systems Only' not eligible.
• Prefer candidates with excellent customer service skills.

Responsibilities

• Operate revenue vehicle on regularly scheduled routes and special service routes.
• Provide safe, efficient, and quality transportation service to customers.
• Respond to inquiries and assist customers with information and help.
• Operate fare collection equipment and display systems; announce stops when needed.
• Assist mobility device users and ensure proper safety procedures.

Skills

Customer service

Safety awareness

Education

High school diploma or GED

Job description

Job Information

Open to the general public and any current Municipal employee

These positions are represented by the Teamsters Local 959 and are subject to the provisions of the current agreement between the Municipality of Anchorage and the Teamsters Local 959.

DEPARTMENT

Public Transportation

HOURS OF WORK

Hours vary Monday through Sunday between the hours of 6:00 a.m. and 12:00 a.m.; Shift work based on seniority; May be required to work on non-scheduled days as the need arises.

LOCATION

3600 Dr. Martin Luther King Jr. Drive

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Applicants shall be referred and considered for this position in the order as follows per the Collective Bargaining Agreement:

Internal applicants currently working under the Teamsters Local 959 Collective Bargaining Agreement

Local union dispatched applicants

External applicants and other current Municipal employees not covered under this agreement

Example of Duties

Function as a Customer Service Ambassador for the Municipality of Anchorage and the People Mover system by providing safe, efficient, and quality transportation service to customers. Transport customers by operating any type of revenue vehicle during regularly scheduled routes and special service routes while observing safety rules and regulations, State and Municipal laws, and route time schedules. Responds to inquiries and assists customers with various information and help. Operate the fare collection equipment, mobile display computers, and head signs. Ensure automatic stop announcement system is working or announce major stops and transfer points in the event of system malfunction to ensure customers are aware of stops along the routes. Assist persons with mobility devices as required and secure mobility devices in accordance with policy. Administer People Mover policy and procedure in special circumstances (e.g., service interruption and emergencies). Perform other required duties as assigned.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent,

and

have

at least one

(1)

year of experience as a licensed motor vehicle operator.

Must

possess a valid State of Alaska Commercial Driver's License (CDL) Class B (or greater) with an Unrestricted Passenger Endorsement, No Air Brake Restriction, and satisfactory driving record

at time of hire. Applicants with a restriction of "L-Vehicles Without Air Brake Systems Only" are not eligible.

OR

A valid State of Alaska Commercial Driver’s License (CDL) Class B (or greater) with an Unrestricted Passenger Permit (must obtain passenger endorsement within 30 days of hire), No Air Brake Restriction, and satisfactory driving record at time of hire. Applicants with a restriction of "L-Vehicles Without Air Brake Systems Only" are not eligible.

Preferences

Prefer candidates with excellent customer service skills.

Additional Important Information

Applicants who successfully pass all test components may receive a conditional offer of employment pending available positions. Offers of employment are conditional based on meeting the MOA standards for the following screens, checks and examinations: Drug Screen, Functional Capacity Examination,

Criminal Background Checks, and DMV Driving Record Check.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-Verify Program. For more information, please go to

http://www.uscis.gov/E-verify.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's State of Alaska Class B Commercial Driver's License (CDL) with unrestricted Passenger endorsement or Unrestricted Passenger Permit with no air brake restriction. Applicants with a Restriction of "L-Vehicles Without Air Brake Systems Only" are not eligible. Also, required is the submission of a current copy (dated within 30 days from date requested) of his/her Department of Motor Vehicle driving record, including a driving record from previous states if the Alaska driver's license was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant.

For information on acceptable driving history, please refer to the

MOA Driving Conviction Guidelines.

All required certifications and licenses must remain current for the duration of employment.

As a condition of employment, the person selected will be required to successfully complete a medical physical and functional capacity examination and will also be required to successfully complete a drug test prior to beginning work and will be subject to future periodic drug and alcohol tests on a random basis without advance notice.

If selected for hire, appointment in this position will be conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160) and (AS 12.62.400). Accordingly, it will be necessary for the selected applicant to provide certain identification information and be fingerprinted. Fingerprint cards must be dated within 30 days from date requested. The processing fee of $47.00 plus the cost of being fingerprinted (variable) is the responsibility of the selected applicant and must be accomplished before beginning work.

If selected for hire, appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon the satisfactory review and completion of the Previous Employer Alcohol & Drug Test Information Forms. Names, addresses, and phone numbers for positions that required Department of Transportation testing for the last two years will be required in compliance with § 40.25 and § 382.405(f) and (h).

This offer of employment is subject to the provisions of the current agreement between the Municipality of Anchorage and the Teamsters, Local 959.

Military Service Interview Preference

Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.