Bus Operator - CapMetro

Keolis North America; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as drivers. This role emphasizes exceptional customer service and safety, ensuring passengers receive the best experience possible. You will be responsible for safe driving, assisting passengers, and adhering to operational protocols. The company values safety and environmental commitment, making it a great place for those who prioritize these principles. If you are passionate about providing excellent service and ensuring safe transportation, this opportunity is perfect for you.

Qualifications

• Must have a valid driver’s license and clean driving record.
• 3 years of verifiable driving experience required.

Responsibilities

• Ensure safe on-road operations and maintain on-time performance.
• Assist passengers with information and ensure they feel welcome.
• Perform pre and post trip inspections and report any issues.

Skills

Customer service skills

Attention to detail

Excellent communication skills

Time management skills

Positive attitude

Exceptional judgement

Ability to follow directions

Fast learner

Education

Valid Texas CDL Class A or B

Minimum 21 years of age

Tools

ZONAR system

Job description

Knowledge and Experience:

• Must be minimum 21 years of age
• 3 years verifiable valid Drivers license
• Must have a valid driver’s license - Texas CDL Class A or B preferred
• Must be able to obtain and maintain a Texas CDL class B license with passenger endorsement
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history

Skills:

• Excellent customer service skills
• Positive attitude and enjoy working with the general public
• Attention to detail
• Excellent communication skills
• Exceptional judgement
• Fast learner
• Able to follow directions
• Time management skills

Key Accountabilities:

Customer Service:

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, etc.

Safety:

• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours
• Awareness of ADA Policies and Procedures
• Understanding of ADA Compliance
• Proper operation of all wheelchair lifts, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures

Operations:

• Collect the prescribed fares and notify dispatch of any type of fare evasion or fraud
• Perform pre and post trip inspections and enter all defects into the ZONAR system
• Follow exact deadhead routing and their assigned revenue service routes
• Depart the start of each route exactly on-time and never operate ahead of schedule
• Report any bunching of buses or other problems that may disrupt scheduled service
• Perform other duties as assigned

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.