Bus Operator - CapMetro

Keolis Commuter Services; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in transportation is seeking dedicated drivers who prioritize safety and customer service. This role involves ensuring passengers feel welcomed, providing assistance, and maintaining safe on-road operations. Candidates must possess a valid Texas CDL Class B license or be able to obtain one, along with a clean driving record. Join a company committed to safety and environmental responsibility, where your contributions will help shape the future of public transportation. If you enjoy working with the public and have a positive attitude, this opportunity is perfect for you!

Qualifications

• 3 years of verifiable driving experience with a clean record.
• Must have or be able to obtain a Texas CDL class B license.

Responsibilities

• Ensure safe operations and maintain on-time performance.
• Assist passengers and communicate effectively during disruptions.

Skills

Customer Service

Positive attitude

Exceptional judgement

Fast learner

Ability to follow directions

Education

Texas CDL Class A or B

Valid driver's license

Tools

ZONAR system

Job description

Minimum Requirements:

• 3 years verifiable valid Drivers license
• Must have a valid driver’s license - Texas CDL Class A or B preferred
• Must be able to obtain and maintain a Texas CDL class B license with passenger endorsement
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history

Skills:

• Positive attitude and enjoy working with the general public
• Exceptional judgement
• Fast learner
• Able to follow directions

Key Accountabilities:

Customer Service:

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, etc.

Safety:

• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours
• Awareness of ADA Policies and Procedures
• Understanding of ADA Compliance
• Proper operation of all wheelchair lifts, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures

Operations:

• Collect the prescribed fares and notify dispatch of any type of fare evasion or fraud
• Perform pre and post trip inspections and enter all defects into the ZONAR system
• Follow exact deadhead routing and their assigned revenue service routes
• Depart the start of each route exactly on-time and never operate ahead of schedule
• Report any bunching of buses or other problems that may disrupt scheduled service
• Perform other duties as assigned

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.