Bus Experience Plan & Administrative Advisor - Digital Product Manager

PNC; Pittsburgh (Allegheny County); Remote; USD 65,000 - 150,000; Full time

Job summary

An established industry player is seeking a Digital Product Manager to join their Retail Product Management team. This role involves driving digital sales strategies and optimizing customer experiences through data analysis and collaboration with cross-functional teams. You will play a crucial part in enhancing digital sales funnels and ensuring alignment with key stakeholders. With a focus on customer satisfaction and risk management, this position offers the opportunity to contribute significantly to the company's success while working in a flexible remote environment. If you're passionate about digital innovation and have a strong analytical mindset, this could be the perfect fit for you.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Qualifications

• 5+ years of industry experience in digital product management.
• Strong analytical skills and ability to drive digital sales strategies.

Responsibilities

• Collaborate with teams to improve business planning and execute growth strategies.
• Support digital sales performance management through data analysis.

Skills

Effective communication

Analytical mindset

Strong visual communication skills

Partnership building

Knowledge of products

Agile methodologies

Technical acumen

Education

Bachelor's degree

Tools

Genesis/Edge/Service Browser

SharePoint

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Digital Product Manager within PNC's Retail Product Management & Development organization, you can be based in several locations within PNC's footprint with some in-office activities as needed.

As a member of the Digital Sales Strategy Team, you will drive digital sales and enablement strategy across business segments to optimize and scale digital sales. Our team serves as a subject matter expert in the digital sales journey for new and existing clients. We:

• Leverage data, analytics, customer experience insights, and competitive analysis
• Assess our digital experiences and performance results to recommend new experiences or enhancements
• Develop business cases to prioritize technology spend
• Maintain and develop the ecosystem infrastructure for managing digital sales funnels
• Partner with stakeholders across various departments
• Support risk management, compliance, and Audit functions
• Drive business, financial, and customer experience results for products and recommend modifications to improve outcomes

We manage digital product funnels by understanding performance drivers throughout the funnel. As a Bus Exp Plan & Admin Advisor, your responsibilities include:

• Supporting digital sales performance management through data analysis
• Assisting with online account opening roadmap requests
• Developing solutions to improve digital sales journeys
• Researching competitor digital sales strategies

Key skills for success include:

• Effective communication
• Analytical and detail-oriented mindset
• Strong visual communication skills
• Ability to build partnerships and collaborate
• Knowledge of our products and product continuums
• Understanding of Agile methodologies and technical acumen
• Access to Genesis/Edge/Service Browser
• SharePoint skills

This is a remote position, performed from a confidential home space, with some in-office activities as needed. Location availability may vary.

Job Description

• Collaborate with cross-functional teams to improve business planning and execute growth strategies.
• Implement business planning processes and design strategic plans based on forecasts.
• Develop solutions and assess potential business impacts.
• Ensure alignment with key decision-makers and serve as a subject matter resource.

Our employees are expected to:

• Customer Focused - Prioritize customer needs and satisfaction in all decisions.
• Managing Risk - Effectively manage risks to support PNC's Risk Framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience, including a bachelor’s degree and 5+ years of industry experience. Certifications are not required but may be considered.

Preferred Skills include Business Development, Business Intelligence, Data Integration, Strategic Planning, etc.

Compentencies include Attention to Detail, Analytical Thinking, Business Process Design, Effective Communication, and Problem Solving.

Work Experience Typically requires a university degree and significant relevant experience.

Education Bachelors

Certifications & Licenses None required

Pay Range $65,000 - $149,500, with incentives based on performance.

Application Window Usually open for two business days from 04/29/2025.

Benefits Comprehensive benefits including health, dental, vision, 401(k), paid time off, and more. Details available on the PNC Total Rewards page.

Disability & Accessibility Accommodations are available upon request via specified contacts.

EEO Statement PNC values diversity and is an equal opportunity employer.

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