Bus Continuity Consultant

Bank of America; Chandler (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in Chandler, AZ is seeking a Group Business Recovery Coordinator to support end-to-end Business Recovery Planning and Testing, driving operational resiliency across Global Operations. You will collaborate with function teams and senior leaders to deliver robust recovery strategies.

The role requires independent work, strong communication, and proficiency with Microsoft Office. It offers exposure to enterprise-wide continuity programs and opportunities to influence business

Qualifications

• Ability to work independently with a bias for action.
• Strong verbal and written communication.
• Proficient with Microsoft Office suite.

Responsibilities

• Conducts current-state risk-based assessments to develop business continuity management strategies and monitors the effectiveness following the implementation of the plan.
• Evaluates the performance of plans, processes, and programs at assigned organizational level, while assessing progress towards identified objectives.
• Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events.
• Supports testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements.
• Identifies, validates, and escalates gaps in business continuity readiness to senior management and second line partners.

Skills

Active Listening

Adaptability

Attention to Detail

Critical Thinking

Data entry

Collaboration

Continuous Improvement

Issue Management

Record Keeping

Written Communications

Business Continuity

Data Management

Data Analysis

Policy Management

Process Simplification

Tools

Microsoft Office

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for consulting on corporate business continuity topics with clients. Key responsibilities include recommending and implementing solutions that protect the bank’s assets and participating or leading business continuity initiatives and ongoing process activities (i.e., scenario analysis, plan development, testing, event management, and progress reporting/measurement). Job expectations include providing subject matter consulting support in audit and regulatory matters as needed.

The Group Business Recovery Coordinator (GBRC) is an individual contributor within the Global Operations (GO) organization (KD005 – Bus Continuity Consultant job profile). This role is responsible for supporting the end-to-end Business Recovery Planning and Testing processes and driving overall operational resiliency for a portfolio of business functions within Global Operations.

GBRC will

• Work closely with function teams and the function owner to complete deliverables and collaborate with other GO GBRCs to ensure deliverable consistency and quality
• Directly update deliverables in the business continuity systems of record, including Continuity Planning Tool (CPT).
• Interact with senior leaders and engage/influence business partners across the defined portfolio

Key responsibilities include the building and maintenance of the following deliverables for the GBRC’s portfolio of business functions

• Business Impact Analysis (BIA) – functional risk assessment to determine the function’s Recovery Time Objective (RTO). Also includes identification of the function’s application, 3rd party, and other function dependencies
• Business Recovery Plan (BRP) – recovery strategies and tasks for recovery of the function; includes recovery for physical location disruption, dependency disruption, and employee unavailability (e.g., pandemic)
• Business Recovery Function-Location Testing – the GBRC will write test scripts and expected results and oversee test execution by function teams

The GBRC will have opportunities to participate in or run projects from time-to-time based on availability, project topic knowledge, and career interests.

Responsibilities

• Conducts current-state risk-based assessments to develop business continuity management strategies and monitors the effectiveness following the implementation of the plan
• Evaluates the performance of plans, processes, and programs at assigned organizational level, while assessing progress towards identified objectives
• Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events
• Supports testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements
• Identifies, validates, and escalates gaps in business continuity readiness to senior management and second line partners

Required Skills

• Ability to work independently with a bias for action
• Capability to learn quickly and demonstrate critical thinking
• Strong communication skills, both verbal and written
• Comfortable guiding the business through key business continuity deliverables and confidence to influence the development of robust, executable business recovery strategies
• Ability to build strong relationships with business function owners and become trusted advisor on resiliency and business continuity topics
• Proficient with Microsoft Office suite of applications including Word, Excel, PowerPoint

Desired Skills

• Working knowledge of Global Operations (GO) environment and processes
• Experience with resiliency and business continuity key concepts, including internal standards and tools (Continuity Planning Tool – CPT)

Skills

• Active Listening
• Adaptability
• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Collaboration
• Continuous Improvement
• Issue Management
• Record Keeping
• Written Communications
• Business Continuity Management
• Data Management
• Data and Trend Analysis
• Policies, Procedures, and Guidelines Management
• Process Simplification

Shift

1st shift (United States of America)

Hours Per Week

40