Bus Attendant/Server Assistant

9026 Radisson Hotel Phoenix Airport; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement benefits

Employee recognition programs

Hotel discounts

Job summary

Choice Hotels International in Phoenix is seeking a Busser/Attendant/Server Assistant to keep the dining area clean, bus tables, and support the service team. You will greet guests, reset tables, and ensure smooth seating and food delivery during peak periods.

This role emphasizes hospitality, teamwork, and adherence to standards; experience in upscale restaurant environments is preferred, and training in guest service is provided.

Qualifications

• Direct experience in upscale dining preferred.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks with poise.
• Excellent verbal and written communication with guests and teammates.
• Team-oriented with a willingness to assist others.
• Friendly, professional interaction with guests and staff.
• Ability to convey general hotel information to guests.

Responsibilities

• Maintain clean dining areas and bus tables between courses.
• Greet guests promptly and respond to seating and water requests.
• Assist servers with food delivery during peak periods.
• Communicate guest requests to servers and host/ess staff.
• Ensure proper restocking of tableware and reset tables for new guests.
• Uphold TIPS guidelines and hotel standards for service.

Skills

Upscale restaurant experience

Attention to detail

Multi-tasking

Communication skills

Team player

Interpersonal skills

Customer service orientation

Job description

Position Summary

The role of the Busser/Attendant/Server Assistant is to provide a clean dining area bussing tables in an efficient, courteous and accurate manner. Provide assistance to Bar/Lounge/Restaurant:

• Obtain service area assignment(s) at the beginning of each shift. This can include working in the bar/lounge, dining room, private party areas & beverage storage areas.
• Promptly greet guests as they are seated and bring water to table.
• Remove used tableware between courses and provide tableware for next course.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop.
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Communicate with server and hostess to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Thank guests as they are leaving.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Washes dishes in the absence of the dishwasher and/or as directed by the servers and manager.
• Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.

Creates 100% guest satisfaction through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills

Experience in similar position within an upscale restaurant environment is preferred; Excellent attention to detail; Must possess the ability to handle multiple tasks; Excellent communication and interpersonal skills; Must possess a team spirited attitude and a willingness to help; Ability to effectively communicate with department managers, team members and guests; Ability to retain and give general hotel information. Must possess a strong team spirit Must work well in stressful, high pressure situations.

Physical Demands

Will stand for long periods of time Proper lifting techniques required Ability to lift, carry, push, pull or otherwise move objects Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to lift 50 pounds regularly, pushing or pulling objects up to 100 pounds Ability to work under variable temperature conditions and can multi -task

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

Equal Opportunity

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.

Drug and Background Checks

Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

Choice Hotels International

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Corporate Office Locations

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.

Visit http://careers.choicehotels.com to learn more.