Burger King Shift Leader

GPS Hospitality; Whitehall (Lehigh County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their vibrant restaurant team. In this pivotal role, you will guide daily operations, ensuring compliance with company standards while providing exceptional service to guests. Your leadership will inspire the team, fostering a positive work environment through structured training and performance reviews. This is a fantastic opportunity for individuals looking to advance their careers in the restaurant industry, where your contributions will directly impact customer satisfaction and team success.

Benefits

Health & Life Benefits

HSA Program

Anniversary Vacation Bonus

Employee Rewards & Recognition

Structured Training Programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Excellent customer service skills and ability to perform under pressure.

Responsibilities

• Ensure outstanding service and customer satisfaction.
• Train and coach team members while supervising daily operations.

Skills

Customer Service Skills

Problem-Solving Skills

Team Management

Education

High School Diploma or equivalent

Tools

GPS Hospitality Systems

Job description

Join to apply for the Burger King Shift Leader role at GPS Hospitality.

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties of Team Members, with additional responsibility for directing daily operations in the absence of the Restaurant General Manager and Assistant Manager. Responsibilities include ensuring compliance with company standards across all areas such as product preparation, customer relations, restaurant maintenance, team management, and other duties as assigned.

Job Duties

1. Ensure your team provides outstanding service & satisfied guests
2. Train & coach the team
3. Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
4. Set an example by maintaining excellent knowledge and proficiency in restaurant operations
5. Provide coaching and feedback to the team
6. Supervise in accordance with GPS values, traits, and behaviors
7. Demonstrate strong problem-solving skills
8. Follow and enforce all cash policies; address and document violations
9. Perform other duties as assigned by the Restaurant General Manager

Job Requirements

1. 0-2 years of supervisory experience in a restaurant or retail setting
2. Excellent customer service skills
3. Ability to perform under pressure in a high-volume setting
4. Must be 18 years old and authorized to work in the US

Physical Requirements

1. Ability to perform motions such as bending, squatting, twisting, pulling, and reaching
2. Ability to work in warm and cold temperatures
3. Stand for 8-10 hours
4. Lift up to 20 lbs

Benefits

We offer a positive work environment, with:

• Regular performance reviews
• Health & Life Benefits
• HSA program
• Anniversary Vacation Bonus
• Employee Rewards & Recognition
• Structured training programs for career development

EEO Statement

GPS Hospitality is an Equal Opportunity employer, providing consideration without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, veteran status, marital status, or any other legally protected characteristic.

Accommodation

We accommodate applicants with disabilities during the hiring process. Contact Human Resources at 770-738-8779 for assistance.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants