Burger King Shift Leader

GPS Hospitality; New Martinsville (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and supportive team as a Shift Leader at a dynamic restaurant. In this role, you will be at the forefront of ensuring exceptional service and guest satisfaction while leading the team in the absence of management. Your responsibilities will include training team members, maintaining operational excellence, and upholding company standards. You’ll thrive in a fast-paced environment, demonstrating your problem-solving skills and commitment to customer service. This position offers a fun and positive work atmosphere, where your contributions will be valued and recognized. If you are ready to take the next step in your career, this opportunity awaits you!

Benefits

Regular performance reviews

Health & Life Benefits

HSA program

Anniversary Vacation Bonus

Employee Rewards & Recognition Program

Career development through structured training programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Must be 18 years old and authorized to work in the US.

Responsibilities

• Ensure outstanding service and satisfied guests.
• Train and coach the team to maintain high standards.

Skills

Customer Service Skills

Problem-Solving Skills

Supervisory Skills

Education

High School Diploma or equivalent

Tools

GPS Hospitality Systems

Job description

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Job Duties:

1. Ensure your team provides outstanding service & satisfied guests
2. Train & coach the team
3. Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
4. Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
5. Provide coaching and feedback to the team
6. Supervise in accordance with GPS values, traits and behaviors
7. Demonstrate strong problem-solving skills
8. Follow and enforce all cash policies; address and document any policy violations
9. Any / all other duties as assigned by the Restaurant General Manager (RGM)

Job Requirements:

1. 0-2 year of supervisory experience in a restaurant or retail setting
2. Excellent customer service skills
3. Must be able to perform under pressure in a high-volume setting
4. Must be 18 years old and authorized to work in the US

Physical Requirements:

1. Ability to perform the following motions: bending, squatting, twisting, pulling and reaching
2. Ability to work in warm and cold temperatures
3. Ability to stand for 8-10 hours
4. Ability to lift up to 20lbs

About our benefits:

We offer a passionate, fun and positive work environment, with a welcoming and supportive team, along with…

1. Regular performance reviews
2. Health & Life Benefits
3. HSA program
4. Anniversary Vacation Bonus
5. Employee Rewards & Recognition Program
6. Career development through structured training programs