Burger King - Shift Lead

Burger King - Northwind Investments, Inc.; Saint Ignace (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meal discounts

Free meals while working

Advancement opportunities

Daily pay

Job summary

Burger King - Northwind Investments, Inc. in Saint Ignace, MI is seeking a Shift Lead to assist the General Manager in daily restaurant operations and guest service excellence.

You will help maintain brand standards, train teammates, and execute procedures to ensure safe, high-quality food and a positive guest experience. The role requires 6+ months of restaurant operations experience, high school diploma or equivalent, and reliable transportation.

Qualifications

• Legal requirement: must be able to communicate in English.
• Basic literacy, numeracy, and POS system skills are required.
• Reliable transportation is required to perform the role.

Responsibilities

• Maintain brand image through restaurant cleanliness, maintenance, and service.
• Lead team with respect and dignity, following company protocols.
• Execute daily activities to meet operational targets and budget goals.
• Drive guest service and food quality in line with brand standards.
• Collaborate with team to drive long-term sales growth initiatives.
• Assist in training employees and identifying internal candidate promotions.
• Engage with guests; respond to questions and resolve complaints promptly.
• Use management tools to analyze restaurant performance and identify trends.

Skills

English communication

Reading/Writing/Math/POS skills

Transportation access

Education

High school diploma or equivalent

Job description

• Meal discounts, including free meal when working
• Opportunities for advancement
• Daily Pay

SHIFT LEAD POSITION SUMMARY:

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES/RESPONSIBILITIES:

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide an excellentguest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensure operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery.Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guests and teammates and excellent operational performance.

QUALIFICATIONS:

To remain compliant with state and federal laws, you must be at least 18 years old.

Education: High school diploma or equivalent required.

Experience: 6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Ability to communicate in English is required.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entireshift.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operatinghours.
• Must be able to work nights, weekends, and holidays.

REASONABLE ACCOMMODATION:

Premier Resourcesand its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

We value the diversity that all our employees bring to the table. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual

orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.