Bureau of Workers' Compensation Specialist

The Ohio State University; Columbus (OH); On-site; USD 34,000 - 55,000; Part time

Job summary

The Ohio State University Wexner Medical Center seeks a BWC Specialist/Patient Access Coordinator to deliver excellent patient-facing support. You will manage demographic and insurance details, perform pre-registration and scheduling, and coordinate with clinicians to ensure timely care under workers’ compensation.

Experience with EMR systems and scheduling tools is essential; you will handle authorization workflows, billing follow-ups, and patient communication in a busy ambulatory setting.

Qualifications

• High School diploma or GED.
• Certification or vocational training may be preferred.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• Process patient demographic and insurance information.
• Handle pre-registration and registration tasks.
• Schedule return and other appointments.
• Coordinate with clinical staff and providers.
• Ensure authorization from employer and BWC for treatment.
• Use EMR, scheduling and registration systems.

Skills

Customer service

Appointment scheduling

EMR systems

Data entry

Communication

Education

High School diploma or GED

Tools

EMR software

Scheduling software

Registration systems

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:Bureau of Workers' Compensation Specialist Department:Ambulatory Services | Occupational Medicine

The Ohio State University Wexner Medical Center Bureau of Workers' Compensation Specialist/Patient Access Coordinator (BWC/PAC) is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas of the BWC Specialist include pre-registration, registration, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of the BWC Specialist is to ensure that all workers’ compensation related injured/ill patients are authorized by his/her employer to be seen and treated, has the needed BWC paperwork completed and assists the providers in fulfilling the treatment needs of the injured/ill worker from the time the patient presents until the patient is discharged from care.

The BWC Specialist is an expert in product, process or service line area (physician appointment scheduling, , full service scheduling; pre- registration and registration; and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and is gathered to support clinical needs or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling, and registration systems, document management software, and etc.

The BWC Specialist has the above skill sets but is primarily focused on the injured/ill worker. The worker presenting for treatment may be an internal or external client. The BWC specialist is involved in the continuum of care from obtaining authorization from the employer, the BWC and works with the provider to set up specialist appointments and ancillary care.

MINIMUM REQUIRED QUALIFICATIONS

High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Location:McCampbell Hall (0303)

Position Type:Regular

Scheduled Hours:20

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.